Receptionist

Responsibilities:

• Perform various clerical and administrative duties 

• Maintain customer account agreements, vehicle files, verification of title information, records of the completion of reconditioning work, and other required information

• Ensure payment for billings or accounts receivable are received on time and posted, and contact customers for reconciliation of discrepancies

• Perform data entry and verify customer vehicle information is accurately recorded in the system and that vehicles are properly tagged with a work order

• Coordinate with the service department for vehicle repairs and post charges to appropriate account in a timely manner

• Respond to customer inquiries relating to assigned customer vehicles, provide quality service, and assist in resolving problems

• Enter all pertinent information into [ERP system] and approved work requested by customer

• Utilize the [ERP system] systems to monitor and track vehicle repairs

• Follow up with customer to confirm completion of work and satisfaction

• Work with finance/local management to ensure customers are charged and A/R is timely collected

• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such

• Perform other duties as assigned by management

Qualifications

• High School Diploma or equivalent required

• 4 years of clerical or administrative support experience 

• Valid driver’s license and safe driving record

• Excellent communication and organizational skills

• Advanced computer software skills

• Experience using general office equipment (i.e., copier, fax machine, etc.)

• Ability to sit or stand for prolonged periods of time

• Ability to perform repetitive data entry tasks, manual dexterity