Job Summary:
The FL-DCF Inverness Receptionist and Information Record Clerk provides essential administrative and customer service support to the Department of Children and Families, specifically within Child Protection and Children's Legal Services. This role involves managing inquiries, handling customer complaints, and assisting visitors in a professional office environment to ensure smooth service center operations.
Responsibilities:
- Answer incoming phone calls and assist clients and families in person.
- Manage outgoing and incoming mail, including postage machine operation.
- Maintain tidiness of the playroom when in use.
- Prepare closure letters and perform case filing tasks.
- Utilize Share Drive for form management and documentation.
- Assist with employee interviews as needed.
- Accept and store supply deliveries in the supply room.
- Deliver faxes at the end of each day.
- Replenish copier paper at day's end.
- Empty recycle boxes twice weekly (Tuesdays and Fridays).
- Handle and resolve customer complaints and follow up on inquiries.
Required Skills & Certifications:
- Proficient in English communication (speaking and understanding).
- Minimum 2 years of experience in a professional office environment.
- At least 1 year of customer-facing service experience in a professional office.
- Ability to operate office equipment such as postage machines, copiers, and fax machines.
- Professional appearance and courteous demeanor toward customers.
- Experience with mailroom processes and equipment.
- Residence within 30 miles of the work location.
Preferred Skills & Certifications:
- Experience assisting with employee interviews.
- Experience in supply management.
- Previous employment with the State of Florida.
- Familiarity with using Share Drive for document management.
Special Considerations:
- Must adhere to professional dress and conduct standards.
- Position requires handling sensitive inquiries related to child protection services.
- Compliance with mandatory pre-employment screening and potential random drug testing may be required.
Scheduling:
- Contract position from November 6, 2026, through June 30, 2027.
- Work conducted primarily during standard office hours, Monday through Friday.
- In-person attendance required at the Inverness, FL office location.