Records Specialist

Title: Records Specialist

Location: Milwaukee County, Wisconsin (Openings at our South, West, and North sites in Milwaukee County)

Care in handling documentation means families can get the help they deserve without unnecessary hurdles. The Records Specialist keeps the site's client documents in the State's electronic case file (scanned, labeled, on the right case, and on time) and helps cover the front desk when families are waiting.

How we serve

• Whole family. When a parent goes to work, the whole household feels it. We look at the full picture (children, child care, housing, transportation, well-being) and plan with the family, not just the person on the caseload.

• Abundance mindset. Every family brings strengths: skills, support networks, and determination. We build on what is already there, and we treat every setback as a next step, never a final word.

• In person, with dignity. Our doors are open Monday through Friday, 8 a.m. to 5 p.m. Clients are welcomed onsite and treated as partners in their own progress.

• Results that last. We measure success by jobs kept, wages grown, and families made stronger, and we use what we learn to keep improving.

What you'll do

• Convert, label, and upload documents to the correct case every day.

• Check every upload for accuracy and fix misfiled items.

• Run the weekly barcode scan for bus pass records.

• Keep the tracking log that shows every document is filed within 30 days.

• Cover the front desk as needed (breaks, absences, and busy hours), welcoming clients and routing calls.

You'll thrive here if

• Records management, document imaging, or high-volume data work experience fits well.

• You like systems, accuracy, and a clear finish line every day, and you enjoy helping people face to face.

What you bring

• High school diploma required; associate's degree preferred.

• Experience in records management, document imaging, or administrative work.

• Comfort with scanners, PDF tools, and Excel.

Why America Works

For four decades, America Works has helped people move from public assistance into lasting jobs, because work brings dignity, independence, and opportunity to the whole family. America Works of Wisconsin, Inc. (AWWI) delivers the Wisconsin Works (W-2) program in Milwaukee County through a Whole-Family Approach, serving the entire household, not just one person. In 2027, we grow to serve the North, South, and West regions of the county. We test new ideas, measure what works, and change what doesn't, and we invest in our people the same way we invest in the families we serve.

• Medical, dental, and vision insurance, paid pre-tax

• 401(k) with employer matching after one year

• Paid, structured training: you will learn the program, the systems, and our way of serving with us

America Works of Wisconsin, Inc. is an equal opportunity employer. We welcome applicants from every background, culture, and work history