Recovery Specialist

Ent Credit Union and Wings Credit Union joined forces in January 2026. This merger means more opportunities, expanded resources, and a shared commitment to delivering exceptional member service. Together, we become more - empowering members, communities, and teams through a bold, unified future. Both organizations bring a strong legacy of member satisfaction, operational excellence, financial stability, and community impact. Recognized locally and nationally as best-in-class financial institutions and employers of choice, each is known for its commitment to financial well-being and philanthropic leadership. Join us during this transformative time and be part of shaping the future of banking! To learn more about the merger, click here.

The Recovery Specialist is responsible for mitigating Wings Credit Union credit losses, ensuring the accurate and timely completion of required documentation, and providing general administrative support to the Department.

Essential Functions

• Uphold and serve as subject matter expert of all Federal regulations pertinent to Negative Shares (Reg D, Reg CC, Reg E, OFAC, SAR, Right to Privacy), as well as industry rules (NACHA) and credit union policy.
• Monitor and process Negative Share transactions, including account setup, communications and terminating privileges as appropriate.
• Develop and complete reporting to monitor Negative Shares.
• Identify and support Member Credit Solutions Department processes improvements and innovations. Serve as a liaison between the Department and Wings Legal, Fraud Intelligence and Compliance Departments.
• Process Chex System disputes timely and accurately.
• Bank Secrecy Act: Remains cognizant of and adheres to Wings policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Minimum Formal Qualifications for this Position:

• High School Diploma/G.E.D. required
• 1+ years of equivalent work experience preferred

Technical or Specialized Knowledge/Skills:

• Entry level knowledge of applicable bankruptcy laws and regulations.
• Working knowledge of computer software including Microsoft Office and collections software and databases.
• Extreme attention to detail.
• Multi-mode communication skills including oral, written, email, and instant messaging.
• Ability and desire to maintain quality of service while performing multiple tasks.
• Member Focused: Proven ability to build strong member relationships and delivering member-centric solutions.
• Collaborates: Known for building partnerships and working collaboratively with others to meet shared objectives.
• Action Oriented: Proven track record of taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Situational Adaptability: Ability to adapt approach and demeanor in real time to match the shifting demands of different situations.

PAY RANGE: $20 to $24 (S10), plus 3% annual target bonus.

Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, location and internal pay equity.

BENEFITS:

• Generous 401(k) match
• 401k Discretionary Profit Sharing
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short Term and Long Term Disability
• Health Savings Account with company contribution
• Employee Assistance Program
• Paid Vacation, Sick, Floating Holidays and Volunteer Time Off
• Paid Holidays
• Tuition Reimbursement
• Paid Parental Leave

We anticipate this position to close on 10/13/2026. Please submit your application at your earliest convenience to be considered.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.