Referral Care Coordinator

Care CoordinatorEducation: High school diploma or equivalentRequired Qualifications:Ability to interact and verbally communicate effectively with patients and all levels of personnel in a professional, courteous, and effective manner with excellent customer service skills.Possess excellent communication and organizational skills with the ability to multitask, set priorities, and meet deadlines.Results-oriented and goal-oriented with a philosophy for quality improvement.Must be computer literate and have exceptional telephone skills.Possess high job accuracy, efficiency, and dependability.Knowledge of HIPAA regulations.Ability to read, speak, write, and understand the English language fluently.Ability to multitask in a high-paced environment with good organizational skills.Ability to follow written and oral instructions and to work with general guidance.Preferred Qualifications:Previous medical office experience with referral processing for HMO plans is preferred.Previous experience with EMR systems is a plus.Knowledge of medical coding a plus.Key Responsibilities:Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality, care, and concern with each and every internal and external customer.Represents the Company in a professional manner, following all Company policies and procedures.Uses, protects, and discloses patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.Responsible for total coordination and processing of all patient referrals for specialty services.Follows protocols for proper authorization and processing of all referrals.Communicates with the patient on a timely basis for all scheduling requirements.Coordinates pre-admission testing requirements with clinic personnel and the patient.Completes all administrative functions associated with referral activities on time.Enters all referral, hospital, outpatient, DME, and other patient specialty health service authorizations into the computer system according to Company policy and procedure.Receives consultant reports, maintains documentation, and routes to the appropriate physician promptly.Responsible for monitoring all referral reports not received and timely follow-up in accordance with Company policy and procedure.Performs other duties as assigned.Must have consistent, punctual, and reliable attendance.Ability to travel may be required.Job Summary: The Care Coordinator (also referred to as a Referral Coordinator) is responsible to the Center Administrator and assists with medical management data entry and referral functions.