Referral Coordinator Position at Multi-Provider Family Medical Office Connect Health + Wellness is seeking candidates for a Referral Coordinator position and may be based out of our Bassett or Ridgeway Virginia location. Connect Health + Wellness is committed to providing primary health, dental and integrated behavioral health services at our Federally Qualified Health Center sites and our Dental Clinics by promoting health, reducing health risk factors and increasing access to medical services, primarily for the uninsured and underserved in the Martinsville-Henry County area. Additionally, we offer chronic disease self-management, medication assistance, and care coordination services to patients in our service area. This is a customer service position. The Referral Coordinator is in frequent contact with Health Center patients, their families and a variety of third-party vendors and stakeholders. As such, it is important that this person has a very pleasant disposition and can communicate well with a wide range of people. The candidate will perform various front office administrative activities for a fast-paced Health Center to ensure smooth operations, excellent patient relations and the highest levels of service quality and professionalism. Candidate interacts with patients, patients’ families, medical providers, and others regarding patient-related matters. This position requires someone who can work independently and carry out assignments with minimal instruction. This position demands adherence to prescribed routines, maintaining records and data entry with a high level of accuracy and speed. This person must be able to work in a high stress environment and must be bondable. This person will work with other clinic staff in a Patient Centered Medical Home environment that values teamwork and relentlessly pursues the highest levels of quality care for our patients. Essential Functions of the Position - Manages patient referrals and Diagnostic Imaging orders. Identifies patient Provider needs and preferences, verifies medical record information and then assists patients by contacting specialists and other third-party facilities and making appointments on the patient’s behalf. Communicates appointments (date, time, location, Provider) to the patients and records on the Electronic Medical Record (EMR). Specialty services include, but are not limited to, x-rays, colonoscopy consults, mammograms, MRI’s CT’s, echocardiograms, nuclear medicine, and sleep studies. Identifies, secures, and manages free services from Provider specialists. Secures pre-authorizations as needed. Tracks and records relevant data in spreadsheets and records related activities in the EMR.
- Educates uninsured and/or underinsured patients about available financial assistance programs and assists in preparing and submitting corresponding applications. Then verifies receipt and outcome and records in the EMR (Electronic Medical Record).
- Eyes Forward appointments: Tracks and records relevant payment and demographic information and provides this information to the Patient Care Coordinator and Billing Specialist as required.
- Pregnancy referrals for UDS measurements; Tracks and records relevant referral appointment, demographic and outcome data.
- Assists patients in completing medical record requests. Assembles necessary medical records (labs, DI, notes, etc.) and forwards them to the specialist or other third-party Providers.
- Tracks all referrals on a referral log/spreadsheet.
- Troubleshoots referrals that have experienced service or other logistical difficulties.
- Input and update patient demographic information in the EMR with a high degree of accuracy. Scan patient documents into the electronic medical record and forward them to the Provider(s) as needed.
- Provides back up/assistance with various other administrative tasks as needed.
- Leads the P2P (Provider to Provider) initiative for the practice to ensure the Meaningful Use measure is met.
- Develops and uses good organizational, analytical, numerical, and reasoning skills.
- Manages the electronic fax inbox, sorting and processing all received faxes in a timely manner.
- Participates in training(s) opportunities to improve patient care including, but not limited to, proactively addressing the needs of patients and families in this community, cultural competency, effective communication, OSHA, HIPAA and EHR.
- Adheres to the Policies and Procedures of Connect Health +Wellness.
- Other duties as may be assigned from time-to-time by your supervisor that are consistent with the Mission of the organization and intent of this position.
Pay Range: $15.00 to $18.00 BENEFITS: Paid Holidays (8) Paid Time Off (160 hours) Simple IRA Plan (with company match) Medical, Dental and Vision Insurance Life Insurance with AD&D coverage, Short-term and Long-term Disability coverage provided by employer. Other voluntary plans available include voluntary life, critical illness, and accident coverage. No nights or weekend work
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