Referral Coordinator (FT Days)

Are you passionate about ensuring patients get the care they need-when they need it? As a Referral Coordinator at NARMC, you'll play a critical role in supporting seamless transitions between primary care and specialty services. Be part of a collaborative, mission-driven healthcare team that values compassion, integrity, and service.

About Us

At North Arkansas Regional Medical Center (NARMC), we are committed to providing high-quality, compassionate care to the communities we serve. Rooted in a culture of respect, collaboration, and clinical excellence, our mission is to improve health and wellness throughout our region. Our team thrives in a supportive environment that promotes professional growth, innovation, and work-life balance.

Job Summary

The Referral Coordinator ensures timely and accurate referral processes for patients requiring specialty care. This role involves scheduling, documentation, and communication between patients, primary care providers, specialists, and insurance companies. You'll be essential in helping patients navigate the healthcare system while supporting our commitment to safe, coordinated care.

Key Responsibilities

• Track and document referral progress to ensure completion and patient safety
• Register patients accurately, capturing current demographic and insurance information
• Gather and organize relevant clinical documentation to support referral needs
• Communicate with specialists to transmit appropriate medical records
• Confirm insurance authorizations and prior approvals as needed
• Collaborate with financial services to maximize billing and reimbursement
• Educate patients on referral details and what to expect from the process

Job Qualifications

Required:

• High school diploma or equivalent
• Strong computer and typing skills
• Effective verbal and written communication skills
• Ability to multitask with a high level of accuracy and attention to detail
• Proficiency in organizing and planning
• Ability to read, write, speak, and understand English

Preferred:

• Coursework or experience in Medical Terminology
• Prior experience in a medical office or clerical setting

Why Join Us

At NARMC, you're more than an employee-you're part of a community that cares. We believe in recognizing hard work, fostering talent from within, and ensuring our team members feel valued. Whether you're beginning your healthcare career or looking for a stable, mission-driven organization, NARMC offers a place to grow and serve with purpose.

Benefits Overview

• Multiple health plan options (PPO and HDHP) with coverage through NARMC Domestic Network and Cigna Health Plan.
• Dental and vision coverage through Delta Dental and Delta Vision of Arkansas.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) available.
• Basic life insurance ($40,000) and AD&D provided at no cost; voluntary life options available.
• Short-term and long-term disability coverage offered.
• Accident and critical illness insurance through Lincoln Financial.
• 401(k) retirement plan with up to 3.5% company match, vested over 5 years.
• Paid Leave Bank (PLB) and Extended Illness Bank (EIB) with accrual based on service years.
• Employee Assistance Program (EAP) and First Stop Health 24/7 counseling services.
• AirMed/Mercy Life Flight membership for eligible staff and families.
• On-site wellness center and discounted membership at Planet Fitness.
• Tuition reimbursement and support for continuing education.
• Employee referral bonuses and internal promotion opportunities.
• Pet insurance and identity theft protection available.
• Discounts on prescriptions, cafeteria meals, gift shop items, and local thrift store purchases.