Looking for a meaningful way to support patients? Interested in helping people access care beyond the clinical setting? Our Referrals Team serves as the key liaison between patients and the outside services recommended by their providers—including a wide range of specialty care. By coordinating the referral process, our Referral Coordinators ensure that patients receive the information and support they need to schedule appointments and access essential services.
The Referral Coordinator provides administrative and coordination support to our medical, dental, and behavioral health teams. Responsibilities include communicating with patients and outside partners (via fax, phone, and computer), processing and tracking referrals, verifying insurance coverage, gathering required information, and performing other duties as assigned. This is a full-time position located at our clinic in White Salmon, Washington.
Minimum Qualifications:
Two (2) years of clerical, reception, administrative, or secretarial experience in a medical/dental setting, healthcare insurance organization, or high-volume office environment; or an equivalent combination of education and experience
High school diploma or equivalent
Strong written and verbal communication skills.
Knowledge of and compliance with HIPAA and privacy laws
Proficiency in Microsoft Office (Word, Excel, Outlook)
Knowledge of medical terminology
Ability to work both independently and collaboratively within a team
Customer service and workplace safety knowledge
Ability and willingness to work in a dynamic, changing community healthcare environment
Strong organizational skills and the ability to prioritize tasks with competing deadlines
Ability to meet team and organizational goals with a high level of accuracy and attention to detail
Preferred Qualifications:
Bilingual in English/Spanish
Post–high school education in administrative or office/clerical coursework
Experience in a clinic (family practice or pediatrics), hospital, or pharmacy setting
Experience working with low-income or multi-ethnic populations