Referrals Representative

JOIN OUR TEAM AND MAKE A DIFFERENCE!

The Community Health Centers is known throughout Vermont for providing compassionate, affordable, quality health care to all who need it regardless of financial status or life circumstance.

JOIN OUR TEAM AND MAKE A DIFFERENCE!

We are seeking Referrals Representatives to join our CHC family. The Referrals Representative is responsible for the day-to-day processing or all aspects of the patient referral process, and the forwarding of patient records as requested and according to policies and procedures. Location TBD.

Education & Experience

• High School Diploma or GED
• Six months experience in a medical office setting using computers and medical office software application and providing service to internal and external customers.

Knowledge, Skills & Abilities

• Ability to understand and follow strict confidentiality policies and procedures.
• Ability to convey detailed information, ensuring others understand.
• Ability to give full attention to what others are saying, understand the points being made and asking appropriate clarifying questions.
• Ability to work and problem solve on an individual level as well as part of a team.
• Strong organization, prioritization and time management skills.
• Ability to operate standard office equipment including fax machines, copiers and computers.
• Ability to electronically file information and retrieve electronic files quickly and accurately.

Essential Duties

• Locate, retrieve, prepare and deliver patient information in electronic, Faxed or paper form.
• Review referrals for completeness, accuracy and compliance with regulations.
• Protect the security and confidentiality of patient records and related patient health information according to CHCB policies and procedures.
• Monitor the Electronic Practice Management (EPM) and Electronic Medical Record (EMR) tasking.
• Classify, store, analyze and destroy patient health information records per CHCB regulations.
• Prioritize referrals based on urgency, schedule appointments, conduct preauthorization's /precertification's, and document approved and denied pre-authorizations / pre-certifications.
• Train nursing staff to assist with referrals as needed.
• Keep supervisor informed of workload and work backlog as appropriate.

CHCB employees enjoy comprehensive benefits including:

• Monthly stipend for those with alternate health insurance
• Flexible Spending Account and Dependent Care Account
• Excellent Dental and Vision coverage
• Life insurance, AD&D, Short Term/Long Term Disability, Accident Insurance, and Critical Illness Insurance
• 401K via Vanguard, as well as fiduciary services via Morgan Stanley (Employer contribution of 3% of your annual salary after 1 year of service regardless of personal contributions)
• Continuing Education funds for licensed applicable roles; pooled departmental funds as allowed for other roles
• Generous Accrued CTO in addition to 8 paid annual Holidays (6 fixed, 2 floating)
• Employee Assistance Program available to all household members
• Local discounts and perks at fitness, restaurants, and local businesses!