Refurbishment Process Engineer

We are seeking a hands-on, proactive Refurbishment Process Engineer to analyze, design, and optimize our growing repair operations, packaging initiatvies, and overhaul workflows. In this role, you will lead continuous improvement initiatives across our multi-category processing lines—spanning desktop/laptop PCs, commercial & consumer coffee machines, robot vacuum cleaners, and small consumer electronics. The ideal candidate will combine industrial engineering principles (Lean, 5S, cellular layout) with practical shop-floor setups to minimize cycle times, eliminate bottlenecks, boost first-pass yield, and lower unit refurbishment costs.

Key Responsibilities

• Workflow Design & Cell Optimization: Map, analyze, and redesign intake, triage, component-level repair, testing, and repacking lines to maximize shop-floor throughput across high-mix product lines.
• Packaging Efficiency & Design: Create innovating packaging solutions that are re-usable across multiple shipments and products, working with our packaging suppliers to custom-make new solutions.
• Cross-Functional Collaboration: Partner with Supply Chain to optimize spare parts staging/kitting at point-of-use, and collaborate with HR on technical onboarding and skills matrices for shop-floor repair staff.
• Line Balancing & Bottleneck Resolution: Perform time-and-motion studies across varying product categories (electronics vs. electro-mechanical units) to eliminate idle time, balance operator workloads, and optimize task time.
• Standardized Operations (SOPs): Author clear, scalable Standard Operating Procedures, visual job aids, and quality teardown guides in close collaboration with lead technicians to reduce variance and rework rates.
• Workstation & Tooling Ergonomics: Specify, source, and layout ESD-safe electronics benches, fluidic/descaling stations for coffee equipment, and automated test rigs to optimize technician speed, ergonomics, and safety.
• Yield & Quality Analytics: Track and analyze key performance indicators (KPIs) including First-Pass Yield (FPY), Mean Time to Repair (MTTR), scrap rate, and labor efficiency to drive data-driven improvements.
• Cross-Functional Collaboration: Partner with Supply Chain to optimize spare parts staging/kitting at point-of-use, and collaborate with HR on technical onboarding and skills matrices for shop-floor repair staff.

Qualifications

• Hands-on Engineering Aptitude: Strong industrial or manufacturing engineering expertise with a passion for physical process optimization, shop-floor line setups, and technical problem-solving.
• Relevant Experience: 2–6 years of engineering experience in high-mix manufacturing, electronics assembly, remanufacturing, or overhaul/refurbishment facilities.
• Education & Certifications: Bachelor’s degree in Industrial Engineering, Manufacturing Engineering, Mechanical Engineering, or a related field. Lean/Six Sigma Green Belt or Black Belt certification preferred.
• Technical Breadth: Practical mastery of Lean principles (5S, Value Stream Mapping, Kaizen, Kanban, Poka-Yoke) alongside a solid understanding of electro-mechanical systems, circuit board/ESD handling, and fluidic/thermal testing setups.
• Analytical & Data Skills: High attention to detail with proficiency in data manipulation and visualization tools (Excel, Minitab, Power BI, or Tableau) to analyze cycle times and establish operational baselines.