Join Our Team as aRegional Branch Managerat IHMVCU!
At IHMVCU, we're committed to delivering personalized, community-centered financial solutions that help our members achieve their goals. We believe in the power of relationships and the importance of making a meaningful impact in the communities we serve. This role will overseeour Merle Hay branch and spearhead the launch and leadership of new branch locations.
Ready to make an impact? This high-visibility leadership role will shape the success and growth of our Des Moines market. You'll lead branch teams, drive sales and operational results, and create an environment where team members thrive and members receive an exceptional experience. If you're energized by developing people, achieving results, and growing a market, this could be the opportunity for you!
Experience Required:
- Bachelor's Degree preferred with at least seven years credit union or related experience; a minimum of five years supervisory experience with demonstrated leadership ability and team building skills preferred.
- Strong leadership skills with a professional attitude and the ability to handle difficult situations effectively. Strong skills in mediation and conflict resolution.
- Thorough knowledge of sales, product and services; ensures appropriate application of the credit union's policies and procedures.
- Ability to plan, organize, implement, and interpret programs, goals, objectives, policies, and procedures, and coordinate multiple projects.
- Interpersonal skills to represent the credit union in a positive way, both internally and externally always. Ability to demonstrate IHMVCU's culture and core values.
- Demonstrated proficiency in both oral and written communication. Accuracy and attention to detail.
- Ability, availability and willingness to work flexible hours to accomplish workload. Job will require a non-traditional workweek with extra hours including evening and/or weekend duties.
Main Responsibilities:
Strategic Execution:
- Ensure the successful execution of annual objectives, goals, and strategies for the assigned region.
- Lead the promotion and demonstration of IHMVCU's culture and core values by being an active participant, a visible and available leader, and a communicator/implementer of key objectives, goals, and strategies to improve our member and employee experience.
- Oversee financial performance within the region, including budgeting, forecasting, and financial analysis to drive revenue growth.
- Track and review regional performance levels; compile summary reports and communicate standings; develop any direct-action plans for improvement areas.
Operational Efficiency:
- Develop and maintain a fluid retail channel staffing model based on member contact patterns and projections that maximizes efficiencies and fosters a positive working environment without sacrificing the member experience.
- Maintain a strong control environment, including cash, dual control, security, confidentiality, audit, compliance and fraud-loss prevention requirements.
- Maintain working knowledge of account opening, consumer lending, transaction processing, digital services and complex account-service matters in order to support the team when needed.
- Support retail projects, pilots and change initiatives; provide practical feedback and help leaders implement new expectations consistently.
Leadership and Coaching Expectations:
- Set clear role, activity, service and performance expectations for each team member.
- Hold team members accountable for outbound activity, follow-up, pipeline management, referrals, production and member-service expectations appropriate to their roles.
- Develop team members for expanded responsibilities and build a ready talent pipeline for future opportunities.
- Create an inclusive, positive and accountable branch environment in which expectations are understood and consistently reinforced.
Member Experience and Community Engagement:
- Resolve escalated member and operational concerns with professionalism, sound judgment and appropriate follow-through.
- Own branch results for deposit growth, consumer lending, new accounts, ancillary products, referrals, member engagement and other established scorecard measures.
- Partner with Mortgage, Business Services, Investment Services, Insurance and other internal teams to deepen member relationships and support qualified referrals.
- Develop relationships with local businesses and community organizations that support membership, deposit and relationship growth.
Being a team member of IHMVCU is more than just a job, we want to make differences in the communities we live in and serve. Check out our careers page for more information including benefits www.ihmvcu.org/careers Final compensation will be determined by various factors such as experience, specific skills and internal pay equity.
Move Up your career at IHMVCU with this great opportunity!
PHYSICAL REQUIREMENTS:
- Sitting: Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
- Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
- Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction and having the ability to receive detailed information through oral communication and making fine discriminations in sound.
- Finger, handle, touch: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Applying pressure to an object with the fingers and palm.
- Lifting Demands: Up to 10 lbs.
- Visual Demands: Visual acuity to do things such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. Ability to identify and distinguish colors. The worker is required to have visual acuity to operate motor vehicles.