Are you dedicated to delivering exceptional service and truly making a difference? If you are looking to join a team that takes pride in a high-performing culture, with specific focus to empower employees to reach their highest potential; then you may have just found your perfect fit with Associated Asset Management (AAM). Founded in 1990, AAM has been a leader in Professional HOA Management in the U.S. for over 36 years. As a Regional Director of On-Site Communities, you will be responsible for the direct supervision, mentorship and success of assigned On-Site Communities/Managers and cultivating strong working relationships with the boards they serve.
Position Responsibilities:
- Develop a working relationship with Clients through regularly scheduled interactions and meetings.
- Attend Board, Annual, Committee, and other meetings as needed with assigned Onsite Managers.
- Assist Managers and Clients to ensure compliance with State, Federal, and Association Management Statutes.
- Participate in interviews, hiring, terminations, training, and placement of Community Managers, and related onsite staff.
- Provide input for staff assignments in assigned communities.
- Evaluate employees and complete annual reviews. As applicable, communicate with boards regarding annual increases for assigned staff, and communicate through appropriate channels for execution.
- Provide ongoing coaching, mentoring, support, and development of staff.
- Provide leadership, direction, training, mentoring, coaching and supervision to assigned Community Managers, community staff and other assigned direct reports.
- Ensure compliance with established AAM policies and procedures, including but not limited to, annual meetings, corporate records, board packets, collection activities, board reporting, communication, transitions, financial statements and staffing.
- Ensure compliance with established procedures for common area acceptance walk-throughs as needed.
- Assist manager as needed in reviewing, proofreading and approving mailings, notices, newsletters, etc.
- Assist staff in the proper preparation and presentation of Board and Annual Meetings.
- Handle escalated homeowner issues as required. Report resolutions to superiors and to the Board of Directors as required.
- Other related duties as directed.
Knowledge, Skills and Abilities:
- Excellent interpersonal skills: outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression, strong public speaker.
- Self-direction.
- Capacity to set personal priorities, follow-up and report as required.
- Ability to motivate staff.
- Time Management: the ability to organize and manage multiple priorities.
- Attention to detail.
- Experience working with HOA's or other entities that involved knowledge and enforcement of Governing Documents.
Physical Demands & Work Environment:
- Utilizing a computer in an office setting.
- Utilizing personal vehicle for travel.
- Ability to walk/drive or move around properties and necessary.