The Regional Employee Relations Manager serves as a strategic Human Resources partner to operational and HR leaders across a multi-site portfolio of Life Plan Communities. The role is responsible for leading complex employee relations matters, conducting workplace investigations, advising leaders on employment practices and risk, and providing regional oversight of HR policy compliance and consistent application of organizational processes.
The position also supports broader regional HR operations, leadership development, workforce initiatives, and organizational transitions. Working collaboratively with community HR leaders and functional HR teams, the role promotes effective HR practices, regulatory compliance, and organizational effectiveness while exercising a high degree of judgment and discretion in a complex, multi-site senior living environment.
Location: candidates must be located in a state in which HumanGood operates. Preferred locations are California, Washington or other West Coast states. This position is primarily remote with regular regional travel as needed.
Compensation: 120-130K + performance-based bonus
Primary Duties & Essential Functions:
- Leads prompt, thorough, and impartial investigations into team member complaints and workplace concerns, including allegations of harassment, discrimination, retaliation, policy violations, and workplace conflict. Evaluates evidence, documents findings, and recommends appropriate actions.
- Serves as a trusted advisor to community HR leaders, Executive Directors, and regional operational leadership on employee relations, employment practices, policy interpretation, corrective action, and employment risk.
- Reviews and provides oversight of job changes, involuntary terminations, and other employment actions to promote consistent application of organizational policies, fair treatment, and compliance with applicable laws. Provides guidance on unemployment claims and related matters.
- Provides regional oversight and guidance on leave administration, workplace accommodations, and the interactive process, helping ensure compliance with applicable requirements, timely documentation, and consistent execution by community HR teams.
- Supports community HR leaders with escalated recruiting, onboarding, payroll, HRIS, benefits, and other operational matters. Partners with functional HR teams to address recurring process issues, strengthen compliance, and promote consistent HR practices.
- Interprets and applies organizational policies and federal, state, and local employment laws, including wage and hour requirements, and partners with HR leadership and Legal on complex or high-risk matters.
- Partners with HR and operational leadership on regional initiatives involving talent management, performance management, succession planning, workforce planning, organizational effectiveness, and leadership development.
- Supports acquisitions, affiliations, and organizational transitions, including workforce integration, HR team training, and implementation of HumanGood policies, practices, and procedures.
- Provides training, onboarding, coaching, and professional guidance to community HR leaders, strengthening their capabilities and promoting consistent and effective HR practices across the region.
- Monitors employee relations trends, turnover, engagement, compliance concerns, and other workforce indicators to identify potential risks and recommend improvements to organizational effectiveness and the team member experience.
- Designs and delivers coaching and training for leaders and HR partners on topics such as performance management, conflict resolution, workplace investigations, policy application, and HR best practices.
- Maintains accurate and confidential documentation of investigations and sensitive employment matters, and coordinates appropriate escalation of significant legal, regulatory, reputational, or operational risks.
- Partners with senior HR leadership and Legal on escalated, high-risk, or litigation-related matters, including matters involving significant legal, reputational, or operational exposure.
Decision Authority & Scope
- Independently determines when formal workplace investigations are warranted and establishes investigation scope, approach, and interview strategy.
- Evaluates evidence, assesses credibility, draws conclusions, and recommends appropriate actions based on investigation findings.
- Provides regional oversight of community HR employment practices, including job changes, involuntary terminations, leave administration, workplace accommodations, and policy compliance.
- Exercises independent judgment in identifying employment risks, addressing process inconsistencies, and recommending corrective actions to promote fair, consistent, and compliant HR practices.
- Provides input on HR policies and team member handbook content and supports consistent policy interpretation and enforcement across the organization.
- Supports a regional, multi-site portfolio of approximately 7 to 9 Life Plan Communities, exercising discretion in sensitive and confidential matters involving employment law, wage and hour compliance, and employee relations risk.
- Escalates terminations, reductions in force, severance arrangements, settlements, and matters involving significant legal, regulatory, or reputational risk for supervisory review and CHRO approval in accordance with established authority.
- Does not have direct budget ownership or contract-signature authority..
Minimum Qualifications
- Bachelor’s degree in Human Resources, Business Administration, or a related field.
- Five to eight years of progressive Human Resources experience, including substantial employee relations responsibility.
- Demonstrated experience conducting workplace investigations.
- Strong knowledge of employment laws and regulations; multi-state experience preferred.
- Ability to manage multiple priorities across geographically dispersed locations.
- Strong judgment in handling sensitive and confidential matters.
- Strong communication, coaching, conflict resolution, and influencing skills.
- Analytical and problem-solving skills sufficient to assess risk, interpret facts, and recommend practical solutions.
Preferred Qualifications
- Experience in senior living, healthcare, or other multi-site service environments.
- HR certification such as SHRM-CP, SHRM-SCP, PHR, or SPHR.
- Experience supporting union environments.
Working Conditions & Physical Requirements
- Primary work environment is remote and primarily indoors.
- Regular regional travel, including overnight travel, is required.
- Work is generally performed during standard business hours.
- Requires prolonged sitting and regular use of a computer and standard office equipment.
- Requires fine motor use for keyboard, mouse, and handheld devices.
- Requires the ability to move throughout a community or campus while supporting onsite needs.
- Requires the ability to read and interpret written information and communicate effectively verbally and in writing.
- Requires visual acuity sufficient for computer work and document review.
- Work is typically performed in standard office noise conditions.
What’s in it for you?
At HumanGood, your work makes a meaningful impact every day. As part of our Community Support Center (corporate team), you’ll collaborate across departments to support our communities and help reimagine what it means to age well. Your ideas, expertise, and impact truly matters here.
Build your future where you’re supported — you’ll have the total rewards you need to build a confident, secure life for you and your family. Count on a compensation package that maximizes your health, wealth and well-being. And adds up to 40% in value to your base compensation.
We offer a comprehensive range of benefits and perks to support you, including:
- Health, Dental and Vision Plans- start the 1st of the month following your start date
- 20 days of paid time off (increases with years of service), plus 7 company holidays
- 401(k) with up to 4% employer match and no waiting on funds to vest
- HSA option with employer contribution
- Tuition Reimbursement and continuing education programs
- $25/line unlimited cell phone plan (plus taxes and fees)
- Cell Phone Stipend
- 5-star employer-paid employee assistance program
Join a purpose-driven organization where you can grow your career, collaborate with great teams, and make a meaningful impact every day.
Learn more: www.HGcareers.org
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.