Regional Field Service ManagerLocation: FloridaTravel Requirement: Up to 50% travel across the U.S. Build It. Lead It. Scale It. A Ground-Up Leadership Role with National Impact.ODRA is a growing North American manufacturer serving municipalities and contractors with equipment built for demanding, real-world environments. Our reputation is grounded in reliability, practical design, and a customer base that depends on performance every day.The business has been built on consistent execution, durable equipment, and long-standing customer relationships. As demand grows across the U.S., the focus is on strengthening operations and expanding the capabilities required to support a larger and more complex service footprint.About the RoleRegional Field Service Manager is responsible for the design, launch, and scaling of mobile service operations across North America. This includes establishing the service framework, defining territories and coverage, building customer pipelines, and implementing the compliance, safety, and operational structure required to support field operations.The role operates with a high degree of ownership, combining strategic direction with hands-on execution during early-stage operations until the function is structured, stable, and performing.This position is located in Florida.What You'll Be DoingBuild & Launch the Mobile Service OperationLaunch and establish a mobile service business unit from concept through executionDefine service territories, coverage models, and customer targeting strategyEstablish operating procedures, workflows, and performance standardsDevelop a scalable service delivery model aligned with growth objectivesTransition from hands-on execution to structured leadership as the team growsHands-On Service LeadershipPersonally oversee perform service work, troubleshooting, and repairs during early-stage operationsSupport field execution alongside technicians to establish standards and credibilityEnsure quality, consistency, and efficiency in all service activitiesLead by example in safety, customer interaction, and technical executionCompliance, Safety & Regulatory FrameworkBuild and implement a full compliance framework across jurisdictionsEnsure adherence to operational regulationsEstablish job site safety standards and enforce safety-first cultureEnsure compliance with DOT, OSHA, environmental, and provincial/state regulationsLead incident response, reporting, and corrective action processesCustomer Development & Market GrowthDevelop and execute customer growth pipeline strategies across defined territoriesBuild relationships with municipalities, contractors, and fleet operatorsSupport business development efforts, proposals, and service contract structuringIdentify new service opportunities and expand aftermarket revenue streamsAct as a key customer-facing leader and escalation pointOperational & Financial ManagementEstablish cost structures and manage operating budgets for mobile service unitsControl labor, travel, parts, and warranty costs to achieve profitability targetsTrack and drive key performance metrics:Uptime and service responseRevenue per technician/unitCost per service callCustomer retention and growthDrive the service model to operational sustainability and profitabilityTeam Building & LeadershipRecruit, build, and develop a scalable mobile technician workforceEstablish training, onboarding, and performance management processesCreate clear accountability structures and performance expectationsDevelop future service leaders as the organization expandsContinuous Improvement & Execution DisciplineTranslate strategic vision into structured, executable plansImplement systems, tools, and reporting to support operational visibilityUtilize and manage a CRM and Service Management System to track service activity, customer interactions, work orders, and performance metrics.Drive continuous improvement in service delivery, cost efficiency, and safetyBuild processes that are repeatable, scalable, and data-drivenWhat You Bring7–10+ years of experience in field service management/operations, fleet maintenance, or heavy equipment repair3–5+ years of leadership experience across multi-site or field service teamsProven experience building or launching a new service operation, business unit, or program from the ground upStrong hands-on technical capability in diesel, hydraulic, electrical, and mechanical systemsProven experience leading field-based or mobile service teamsPrior hands-on experience with both CRM and service management platforms is required to support operational visibility, efficiency, and scalability.Continuous improvement trainingWorking knowledge of DOT compliance and regulationsStrong understanding of operational compliance, safety standards, and labor regulationsPost-secondary education in Operations Management, Engineering, Business Administration, or a related field is preferredAbility to travel throughout the U.S to support multi-site operations, up to 50% travel as needed to support the business needs is requiredStrong leadership, communication, analytical, and problem-solving capabilitiesWhat You'll Get at ODRAA rare opportunity to build and lead a national service operation from the ground upHigh-impact leadership role with direct influence on company growthAbility to shape strategy, structure, and long-term directionCompetitive compensation aligned with impact and performanceA fast-moving, execution-driven environment If you're a builder who can take a concept, establish the structure, and drive it to success, ODRA is ready for you.
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