Regional Field Tech

Department:    Service
Reports to:       Service Manager or Service Dispatcher
Supervises:     None

Independently perform in-field equipment diagnostics and repairs by operating a mobile service vehicle and traveling to customer locations in assigned territory. Candidates require a strong work ethic to complete a task efficiently with minimal supervision. Individual will serve as an in-field representative for the dealership to provide service solutions. Communication skills required to clearly articulate aspects of work being performed to a customer in a courteous and effective manner.

Responsibilities

     Perform diagnostics and repairs on John Deere equipment and technology

     Performs diagnostics and repairs in the field as required

     Maintains accurate inventory of parts kept in stock on service vehicle

     Identify and communicate solutions for customer service opportunities in area of responsibility

     Accountable for billable time and assigned work orders

     Responsible for complete and thorough documentation of diagnostics and repairs performed on work orders and on time submittal of information.

     May participate in Service EDUCATE Training programs required for the development of skills and knowledge

     Operates and maintains vehicles, tools and equipment required to perform job responsibilities

     Maintains a clean work area and performs work in a neat and orderly fashion

     Follows all safety rules and regulations in performing work assignments

     Maintains current knowledge of John Deere and competitive products

Experience, Education, Skills and Knowledge

     5+ years of experience performing service repairs; demonstrated experience consistently meeting performance metrics preferred

     Experience performing repairs and maintenance using special tools and equipment following Technical Manual procedures on machines of the Technician’s specialty

     Experience with the mechanical, electrical and hydraulic systems used in off road, construction, lawn, or heavy equipment

     Experience operating vehicles, tools, and equipment for diagnostic purposes

     Experience with basic computer functions; experience using Service ADVISOR™ or other computer based diagnostic repair tools preferred Experience working cooperatively in a team environment

     Experience communicating effectively verbally and in writing

     Must have an adequate toolset to perform job responsibilities

     High School Diploma, GED, or equivalent experience required; Associates degree preferred

     Valid driver’s license required; CDL (Commercial Driver’s License) preferred