Regional Housing Manager

Community Name:

The Regional Housing Manager supports and supervises housing staff within an assigned region, and ensures operational excellence, regulatory compliance, financial health and superior resident service within assigned portfolio of housing communities. This role collaborates with Housing Services and Central Office departments to optimize performance, manage budgets, and implement best practices across Affordable housing communities.

Financial / Asset Management

•  Review monthly financial report and address variances as needed.
• Assist with annual budget preparation and ensure compliance with regulatory requirements.
• Monitor procurement activity, capital improvements and replacement reserve balances.  
• Support site staff with financial planning and vendor relationships, vendor coordination and purchasing practices.
• Participate in and respond to monthly Open Item accounting reports and calls.  
• Ensure timely and accurate collection of receivables.

Customer Service

• Promptly address concerns from residents and staff with professionalism.
• Respond to inquiries from residents, vendors and regulatory agencies in a timely manner.

Occupancy Management

• Maintain occupancy rates at or above company standards across assigned properties.
• Ensure timely unit turnover and coordinator for new resident move-ins.

Team Management and Operational Oversight

• Supervise, coach and support Housing Managers and on-site staff within the region.
• Ensure adherence to all applicable housing laws, regulations and internal policies.
• Implement and reinforce operational procedures and best practices across sites.
• Foster effective working relationships with internal departments and external partners.
• Support preparation for and contribute to owner or board meetings, as appropriate.
• Conduct regular site visits (in-person and virtual) to assess operations and compliance.
• Effectively lead a geographically dispersed team using remote management tools.

Regulatory Compliance

• Oversee preparation for regulatory inspections; respond to findings and follow-up requirements.
• Ensure enforcement of lease agreements and adherence to federal, state and local housing regulations, including Fair Housing, health and safety codes.
• Conduct all business in compliance with company policies, the Americans with Disabilities Act, Fair Credit Reporting Act, and other applicable housing laws.
• Ensure timely completion and accuracy of resident income certifications and eligibility reviews.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.