Regional HR Manager – Technology Client

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

The Human Resources Manager leads HR strategy and daily HR operations for a dedicated client security program. This billable role carries responsibility for employee and labor relations, compliance, workforce planning, and leadership development across assigned locations and AUS service lines. The Manager serves as the senior account HR partner to AUS and client leadership, working within AUS policies and delegated authority and coordinating with Regional HR, Legal, and shared services.

RESPONSIBILITIES:

• Lead, monitor and support the HR plan for the account, aligning staffing, retention, leadership development, and employee support with client expectations and business growth
• Serve as the primary HR contact for AUS and client leadership; participate in business reviews and recommend solutions to workforce risks
• Lead complex employee relations matters and impartial investigations, including discrimination, harassment, retaliation, and wage concerns; document findings and coordinate sensitive matters with HR leadership and Legal
• Manage collective bargaining agreement compliance, union relationships and grievances
• Oversee accommodations, and separations; audit compliance and ensure corrective actions are completed
• Guide performance management, discipline, and termination decisions; coach managers on consistent, fair employment practices
• Partner with Recruiting and Operations on workforce projects, succession plans, and new site launches; implement initiatives to reduce turnover and non-billable overtime
• Develop assigned HR staff and train account leaders; establish consistent account HR practices across locations in partnership with local HR and legal
• Track and report staffing, turnover, employee concerns, case resolution, and compliance results; use findings to improve employee experience and account performance
• Protect employee information and maintain accurate records; share client updates within authorized confidentiality limits. Perform other related duties as assigned

QUALIFICATIONS (MUST HAVE):  

• Must possess one or more of the following:
  • Bachelor’s degree in Human Resources, Business, or a related field
  • Associate’s degree in Human Resources, Business, or related field with a minimum of ten (10) years of progressively responsible human resources management experience, including complex employee relations, and investigations
  • High school diploma or equivalent a minimum of twelve (12) years of progressively responsible human resources management experience
• A minimum of seven (7) years of human resources managerial experience required, including direct responsibility for employee relations, policy and procedure development and administration, workers’ compensation and safety program management, and senior-level business involvement
• Demonstrated experience administering collective bargaining agreements, managing grievances, and working directly with union representatives
• Experience supporting a large hourly workforce and multiple locations in a service business or similarly regulated environment; ability to lead HR programs and coach managers and HR staff
• Strong knowledge of California and applicable federal, state, and local employment requirements, including wage and hour, equal employment opportunity, leaves, accommodations, and labor relations
• Ability to translate business plans into practical HR actions, assess risk, and have sound independent judgment while recognizing when escalation is required
• Excellent written and verbal communication, investigation, conflict resolution, and client relationship skills; demonstrated discretion with sensitive information
• Proficiency with Microsoft Office and workforce reporting; ability to manage competing priorities and deadlines

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• MBA or advanced HR-related degree
• Professional Human Resources certification (e.g., PHR, SPHR, GPHR)
• Experience supporting security services, a dedicated client account, rapid workforce growth, or national and international programs in partnership with local HR teams

BENEFITS:

• Salary: $130,000 - $160,000 annually
• Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly; unused vacation is only paid out where required by law

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Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.