We are proud to be a military and veteran-friendly employer.

BENEFITS:

We care about our employees and offer benefits that support your health, finances, and career growth.

• Medical, Dental & Vision Insurance
• 401(k) Retirement Plan with Company Match
• Paid Time Off (PTO)
• Tuition Reimbursement
• Paid Training
• Career Advancement Opportunities
• Life Insurance & AD&D Coverage
• Voluntary Benefits including Short-Term Disability, Long-Term Disability, Critical Illness, Accident Coverage, and more.

We care about our employees and offer benefits that support your health, finances, and career growth.

• Medical, Dental & Vision Insurance
• 401(k) Retirement Plan with Company Match
• Paid Time Off (PTO)
• Tuition Reimbursement
• Paid Training
• Career Advancement Opportunities
• Life Insurance & AD&D Coverage
• Voluntary Benefits including Short-Term Disability, Long-Term Disability, Critical Illness, Accident Coverage, and more.

Implementation Analysts learn Keefe proprietary software applications and work with a range of different teams and project managers to train customers on a combination of cloud and hosted legacy applications. Managers accomplish successful deployments by managing the project's tasks throughout the entire project life cycle. During the course of assigned projects, Implementation analysts configure applications, validate custom client setups, provide remote training, work with external vendor integrations, and travel onsite to customer locations. The Implementation Analyst position involves customer interaction and execution of deliverable tasks, following information gathering, analysis, and mapping of our client's workflow and processes.

You will work remotely and onsite. You will report to the Systems Support Manager.

Must be willing to travel as needed.

Essential Functions/Main Responsibilities

• Implement and deploy customer project work plans and transition plans.
• Hands-on configuration of multiple software / technologies / services / interfaces on Keefe Group hardware for delivery and deployment at customer sites.
• Implement hardware, software, and new technology upgrades and maintenance of Keefe Group systems deployed to customer sites and regional distribution centers.
• Manage multiple complex projects within time, technical, and resource constraints.
• Develop training session plans that are designed to enrich the understanding of the Keefe Group proprietary software and technologies to specific end-user audiences.
• Implement varying levels of training to Keefe Group customers at customer facilities nationwide on the use of Keefe Group systems products.
• Introduce new technologies and upgrades and build training to Keefe Group operations staff.
• Configure and implement systems integration projects based on varying customer needs from initiation to completion.
• Document all service, training, configuration, and upgrade activities.
• Provide escalation help to the support team concerning customer project deployments involving all software / hardware technologies.
• Provide advanced problem solving, troubleshooting, and system consultation as needed to customers.
• Provide recommended accounting guidelines within the Keefe Group proprietary financial software along with assistance in customer financial reconciliation / balancing.
• Provide solutions and input on project problems and challenges.
• Direct the work of our onsite vendors relating to the installation of our hardware.
• Other responsibilities as determined by our needs.

This role may involve the need to enter a correctional facility. That facility may require additional screens before allowing you to enter the premises. 

• An Associate's degree (A. A.) or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience
• Pro-active self-starter who can work well with people at all levels both inside and outside of the Keefe Group Organization and the correctional facility in a professional manner
• Ability to work in a correctional environment
• Strong oral and written communication skills supporting a required ability to articulate clear ideas and strategies
• Excellent presentation skills and comfort in leading groups
• Strong analytical, problem solving/troubleshooting, and project management skills
• Knowledge of IBM DB2 database software and various versions of Windows Server Operating Systems preferred
• Computer literacy to include advanced capabilities in tools such as Microsoft Word, Excel, Visio, Pivot Tables, and other web-based applications
• Ability to travel on business as required
• Valid driver’s license

Equal Employment Employer as to all protected groups, including protected veterans and individuals with disabilities.

We maintain a drug-free workplace.

A copy of our Privacy Policy and CA Employee Privacy Notice can be found here: https://tkcholdings.com/privacy-policy-108