Regional Manager

JOB DESCRIPTION

FUNCTION: Responsible for the overall operations and success of the communities and achieving property financial and operational objectives as defined by the property owner(s) and Regional Vice President.

REPORTS TO: Regional Vice President

WORK HOURS: This is a salaried exempt position that may require more than 40 hours per week, including the possibility of evening and weekend time.

RESPONSIBILITES: Employee is expected to conduct all business in accordance with Company policies and procedures, all published handbooks, Fair Housing laws (both Federal and local), the Americans with Disabilities Act, the Fair Credit Reporting Act, the National Labor Relations Act, and all other laws pertaining to the multi-family industry.? Specific responsibilities and duties include, but are not limited to:

FINANCIAL

• Oversee the site teams completion of administrative operations for each community (A/P, evictions, collections, billing, data management and month-end close out procedures).
• Audit and ensure all rents, deposits, and application fees received are being processed timely as required by company policy. Oversee the management team at each community ensuring all recordkeeping and reporting responsibilities are met on a daily, weekly, and monthly basis.
• Minimize delinquency losses by ensuring all collection procedures (e.g., late notices, court filings, eviction proceedings, judgments, writs and liens, and collection agency transfers) are completed. Complete weekly/monthly review of all delinquent accounts and provide recap of this review to RVP, PM and APM as applicable.
• Monitor performance of vendor and vendor relations, including selection, contract/service compliance, work scheduling, billing timeliness, accuracy and insurance compliance.
• Approve and process invoices for payment and monitor expenses. Complete invoice approval process via OPS technology. Submit third-party vendor invoices timely for payment.
• Review all monthly financial operating statements for each community.
• Willing and able to appear in court for legal proceedings when necessary.

STAFF MANAGEMENT

• Supervise, train, develop and mentor staff.
• Review proper logs and other activity tracking tools used to promote efficiency
• Plan, assign, and direct work for employees.
• Interview and select prospective employees as needed.
• Complete payroll and employee evaluations as needed.
• Monitor and review completed leasing consultant schedules and task performance.

ADMIN/OFFICE

• Investigate and resolve complaints from residents.
• Approve or deny applicants referred to the Review Board
• Oversee and ensure Monday Morning Report and other administrative reports are completed and accurate.
• Ensure applications and lease renewals are processed according to company policies
• Conduct monthly file audits of new move-ins and recap findings to the Regional Vice President
• Work with the Regional Maintenance Manager and site teams to ensure all maintenance/service related matters are scheduled and completed timely as it pertains to service requests, apartment turns, including make-ready board updates, and ensure apartments are prepared for move-ins in a timely manner after move-outs.

CUSTOMRE SERVICE

• Maintain positive customer service attitude.
• Periodically inspect units with residents, prospects or staff members during move-in/move-out and/or visit/application process
• Review notices to vacate to determine cause of move-out and focus on resident retention efforts.
• Maintain high level of resident communication (e.g., complaints, service requests, etc.)
• Ensure customer service standards are being met to ensure maximum customer satisfaction and retention.
• Review market surveys and shop competition and be aware of local market conditions.

GENERAL:

• Perform any additional duties assigned by the Regional Vice President.

QUALIFICATIONS:

• Minimum 5 years of previous experience in multi-family property management with supervision experience is preferred.
• Strong initiative and solid leadership potential. Undertakes self-development activities. Seeks increased responsibility. Takes independent actions and calculated risks. Asks for and offers help when needed.
• Competent Crisis Management skills – Ability to “think on one’s feet” by making wise and rapid decisions independently in response to a crisis situation, especially from the moment it first occurs to the point recovery procedures start. While operating in a tense or emotionally charged environment, calmly initiates appropriate actions (even beyond guidelines) that mitigate the safety, financial and reputational impact of the crisis.
• Must be project oriented with the ability to handle multiple tasks and meet deadlines.
• Good customer service skills. Manage difficult or emotional customer situations. Respond promptly to customer needs. Solicit customer feedback to improve service. Respond to requests for service and assistance. Meet commitments.
• Strong communication (oral and written), critical thinking and analytical ability required.
• Oral – Speaks English clearly and persuasively in positive or negative situations. Listens and asks for clarification. Responds well to questions. Participates in meetings.
• Written – Writes English clearly and informatively. Edits work for spelling and grammar. Presents numerical data effectively. Able to read and interpret written information.
• Good planning/organizational skills. Ability to prioritize and plan work activities. Use time efficiently. Plan for additional resources. Set goals and objectives. Develop realistic action plans.
• Good interpersonal skills. Ability to focus on solving conflict, not blaming. Maintain confidentiality. Listen to others without interrupting. Keep emotions under control. Remain open to others’ ideas. Willing to try new things.
• Excellent teamwork skills. Ability to balance team and individual responsibilities. Exhibit objectivity and openness to others’ views. Give and welcome feedback. Contribute to building a positive team spirit. Put success of team above own interests. Able to build morale and group commitments to goals and objectives. Supports everyone’s efforts to succeed.
• Excellent attendance/punctuality. Must be consistently at work and on time. Ensure work responsibilities are covered when absent. Arrive at meetings and appointments on time.
• Excellent dependability. Must be able to follow instructions and respond to management direction. Able to take responsibility for own actions. Keep commitments. Complete tasks on time or notify appropriate person with an alternate plan.
• Commitment to diversity. Demonstrate knowledge of EEO policy. Show respect and sensitivity for cultural differences. Promote a harassment-free environment.
• Strong administrative skills, including proficiency with Microsoft Office products and keyboarding skills.
• Previous experience with OneSite preferred.
• Must have reliable transportation as necessary to safely and effectively carry out the responsibilities listed above.
• Ability to pass background and drug screenings.

PHYSICAL REQUIREMENTS:

• Stand and walk or sit alternatively depending on specific needs of the day. Estimate 40% of time is spent on feet and 60% sitting at desk.
• Have occasional need (33% to 66% of the time) to perform the following physical activities:
• Bend/Stoop/Squat Pick up litter, filing
• Climb Stairs Inspect and show property
• Push or Pull Inspect and show property, open and close doors
• Reach Above Shoulder Inspect property, store/retrieve supplies
• Have frequent need (33% to 66% of the time) to perform standing and walking activities related to inspecting and presenting property.
• Constant need (66% to 100% of time) to perform the following physical activities:
• Writing/Typing Corporate, resident communications
• Grasping/Turning Telephone, doorknob use
• Finger Dexterity Operation of office equipment
• Lifting/Carrying (paperwork, deliveries, files, miscellaneous):
• Over 25 lbs. Rare need (less than 1% of the time)
• 20 lbs. - 25 lbs. Occasional need (1% to 33% of the time)
• Less than 20 lbs. Frequent need (33% to 66% of the time)
• Under 10 lbs. Constant need (66% to 100% of the time)

VISION REQUIREMENTS:

• Constant need (66% to 100% of the time) to complete forms, read and review reports and a wide variety of correspondence, view computer screen. Frequent need to see small detail.
• Frequent need (33% to 66% of the time) to see things clearly beyond arm's reach (inspecting community, neighborhood surveys).
• Must be able to determine colors properly because of decorating, design, paint colors, etc.

HEARING REQUIREMENTS:

• Constant need (66% to 100% of the time) to communicate over telephone and in person with property owners, corporate and resident management, vendors, and residents.

SPEAKING REQUIREMENTS:

• Constant need (66% to 100% of the time) to communicate over telephone and in person.

DRIVING REQUIREMENTS:

• Moderate need (40% to 60% of the time) to inspect apartment community and surrounding neighborhood, make trips to the bank and other local businesses.
• Must have reliable transportation as necessary to safely and effectively carry out the responsibilities listed above.

WORKING ENVIRONMENT:

• Indoors (66% to 100% of the time); outdoors, all conditions (33% to 66% of the time).
• Occasional exposure to caustics, solvents, oils, fumes, flammables, pesticides, etc. (less than 10%).

REASONING DEVELOPMENT:

• HIGH. Must be able to apply principles of logical thinking to define problems, collect pertinent data, establish facts, and draw valid conclusions and initiate appropriate course of action. Must effectively convey ideas, images and goals to a diverse group of personalities.