Regional Manager, Imaging Operations

Tennessee Oncology, one of the nation's largest, community-based cancer care specialists, is home to one of the leading clinical trial networks in the country. Established 1976 in Nashville, Tennessee Oncology's mission remains unchanged: To provide access to high-quality cancer care and the expertise of clinical research for all patients, at convenient locations within their community and close to their home. Our growing network of physicians and locations is based on this mission. Tennessee Oncology is committed to advancing both the science of detection and targeted treatments, and to making these advances available to every patient. We believe caring for cancer patients is a privilege.

Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

Job Description:

The Imaging Operations Manager works under the direct supervision of the Assistant Director, Imaging Services to maintain operations at an effective and efficient status. The Manager will direct, supervise and coordinate the overall operations of patient services and monitor performance, taking appropriate action to produce desired results.

ESSENTIAL FUNCTIONS:

• Provides leadership, staff development, and management of key functions in order to provide high quality patient care.
• Provide leadership and guidance to the team to arrange tasks, people, and other resources to accomplish work.
• Monitor daily activities of staff.
• Monitor weekly overtime reports of staff and prepares payroll summaries semi-monthly for Payroll department.
• Reviews weekly schedules to ensure patient schedules are in accordance with each site's requirements.
• Conducts monthly staff meetings to review issues, train staff and disseminate information obtained from management.
• Attends monthly operations manager meetings and advises Director of issues to be addressed. Also attends other meetings as required.
• Assures that all staff are properly cross trained to fill in as necessary within each site or as required by management.
• Evaluates staffing needs and makes recommendations.
• Routinely rounds on staff and patients in clinics, soliciting feedback on needs and offering support as needed.
• Establishes a culture of accountability, praise, and recognition.
• Routinely reviews reports/audits, etc. to ensure that key performance indicators are met.
• Delegates to and follows up on delegated tasks to AOM/Team lead.
• Investigates and resolves patient/staff events in a timely manner.
• Maintains competencies in the event they need occurs to assist in staffing and/or training.
• Creates and maintains an environment of trust, integrity, open communication, teamwork, and respect.
• Participates in projects or committees in support of the organization's strategic initiatives and priorities.
• Enhances operational effectiveness, emphasizing cost containment, high quality patient care, and patient/employee satisfaction.
• Serves as liaison between patient services staff and clinical/tech staff, as well as insurance and billing staff.
• Responsible for payroll, annual evaluations, and counseling and/or disciplinary process with all front office staff.
• Reviews weekly requests of time off and coordinates coverage for open positions or covers positions in the event of necessity.
• Supports and communicates TNONC strategic goals and priorities to front office staff.
• Responsible for disseminating results of employee engagement to staff and oversight of action planning efforts to improve scores.
• Responsible for reviewing and analyzing patient satisfaction scores and developing action plans.
• Displays interpersonal skills required by exercising judgment and discretion when dealing with patients, staff, and physicians.
• Supports and adheres to Tennessee Oncology Compliance Program, to include the Code of Conduct and Business Standards.

Is responsible for all outside vendor requirements, such as building maintenance, supplies, telephone service, cleaning services, as well as all equipment needs and repairs.

• Other duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES:

• Ability to communicate and work effectively with all levels of management and other departments/colleagues.
• Ability to empathize with patients and families.
• Excellent written and verbal communication skills with the ability to effectively communicate and establish collaborative relationships with physicians, patients, clinical and administrative staff, and the public.
• High level of customer service ethic with courteous demeanor and the ability to process patient and public inquiries, including complaints, and respond with poise and efficiency.
• Ability to react calmly and effectively in emergency situations.
• Knowledge of clinic office procedures, medical practice, and medical terminology.
• Knowledge of organizational policies, procedures, systems, and objectives.
• Ability to interpret, adapt and apply guidelines, policies, and procedures.
• Ability to organize, delegate, and supervise.
• Ability to recognize, evaluate and solve problems.
• Ability to plan, implement and manage multiple projects simultaneously.
• Ability to use proper grammar, spelling, punctuation, and sentence structure to answer correspondence and prepare reports.
• Strong organizational skills and attention to detail.
• High level of discretion to work with confidential information.
• Ability to oversee many tasks simultaneously and deals effectively with changing priorities.
• Proficient in the use of end-user computer applications regarding productivity (MS Word, Excel, Outlook), database and patient scheduling and other medical information systems.
• Ability to operate various types of office equipment.

EDUCATION & EXPERIENCE:

• Minimum of three years medical office management experience overseeing and managing aspects of private practice in an outpatient medical clinic; preferably with Oncology/Hematology knowledge.
• High School diploma or equivalent required.
• Associates degree or higher preferred.
• Experience with healthcare clinic policies and procedures required
• Excellent management and leadership skills
• Hands-on knowledge of both front & back-office functions

PHYSICAL REQUIREMENTS:

• Must be willing and able to lift to 25 pounds.
• Must be willing and able to travel to clinics when necessary.