Regional Manager

REGIONAL MANAGER

About US Eye: US Eye, is a physician-led, patient-centric network of eye care practices committed to providing exceptional patient service through premium technology and unrivaled provider expertise. We are one of the nation's leading multi-specialty physician groups providing patients with care in ophthalmology, optometry, dermatology and facial surgery. With 50 clinics and 5 surgery centers, led by 95 providers and more than 1,000 team members system wide, we deliver world class care to patients throughout Florida, the Carolinas and Virginia.

About Center for Sight: At the core of US Eye is the platform practice Center For Sight, a market-leading practice with a reputation for providing superior patient service, utilizing state-of-the-art technology, offering innovative procedures, and employing world-class physicians. Center For Sight is one of the nation's leading multi-specialty physician groups providing care in ophthalmology, optometry, dermatology, and cosmetic facial surgery. With fourteen locations, over 40 providers and the best and brightest team members, Center For Sight is proud to be named the #1 practice in the area.

Job Summary: The Regional Office Manager is responsible for promoting a high-performance culture in a supportive environment that creates a high level of employee satisfaction and engagement. The Regional Office Manager is responsible for supporting all initiatives that ensure the quality and efficiency standards result in the highest level of patient experience. The Regional Office Manager provides operational leadership to the team, assuring quality and compliance standards are met. The manager is responsible for day-to-day operations of their assigned offices.

Essential Job Functions:

• Provides daily guidance to the team to ensure the highest standards for the patient experience are being met. Ensures high level of patient satisfaction, including supporting the team in continuous improvement, providing service recovery as needed.
• Manages patient flow, quality initiatives and provides day to day recommendations for continually improving the patient experience.
• Interviews candidates, makes recommendations for hire, provides support for onboarding and training of the team.
• Oversees quality and compliance initiatives that maintain our standards for patient care.
• Participates in employee feedback loop, providing and supporting individual growth opportunities and career development plans. Provides continuous and meaningful feedback, including performance evaluations. Recommends financial increases that create parity and incentivizes staff toward improved performance on key metrics.
• Partners with the revenue cycle management team to ensure that payments fees are appropriately collected, posted and reported.
• Creates work schedules that maximize efficient utilization of staff.
• Manages physicians' templates and scheduling process in order to ensure efficient and smooth patient flow, and cohesive staff utilization. Ensures KPI's for template utilization are met.
• Continuously monitors the facility to maintain high standards of presentation and functionality.
• Supports the director in achieving performance standards on KPIs and benchmarks that maximize productivity and utilization.
• Supports the optical team to support revenue goals.
• Ensures availability of medical and office supplies and supports inventory management.
• Serves as liaison between team and providers to provide the highest level of collaboration and communication.
• Supports the director in performance on special projects as assigned.

Competencies:

• Leadership and management skills that supports high patient experience standards and the development of the team.
• Ability to follow oral and written instructions.
• Capable of maintaining high degree of confidentiality.
• Strong time management skills that support high performance environment.
• Ability to maintain a professional, respectful and courteous work environment.

Education and Experience:

• Associate or bachelor's degree with an emphasis on business, healthcare administration or related fields (preferred).
• High school graduate, with previous work experience in project management, leadership in healthcare administration, business or related field, or previous equivalent experience in a medical practice.
• Technology savvy, with competency in Office Suite and ability to learn software applications as required.

Position Type and Expected Hours of Work:

• This is a full-time position located in Eastern North Carolina & Virginia
• Weekly travel among assigned regional offices will be required.
• The work environment is fast-paced, requires strong time management skills and is focused on results-driven leadership.

Benefits:

401(K) Company Match

Medical and Dental Insurance

Vision Benefits

Flexible Spending Accounts

Pet Insurance

Disability Insurance

Life Insurance

Continuing Education

Paid Time Off

US Eye provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.