Regional Office Manager

The Regional Office Manager oversees the daily administrative operations, staffing coordination, facilities support, and related operational functions across the assigned market. The Regional Office Manager works closely with the Director of Quality, Compliance and Operations and the Market Vice President to ensure fundamental systems, standardized processes, and operational protocols are in place and functioning effectively to support market and clinic goals.

The Regional Office Manager is responsible for supporting the development and performance of administrative staff and promoting consistency across clinic operations. The position works with the Director of Quality, Compliance and Operations to support Clinic Directors, market leadership, and applicable corporate teams. Additional responsibilities include facilities and maintenance coordination, administrative staffing coverage, operational problem-solving, review of operational performance information, and other activities that support effective clinic operations. 

Key Responsibilities: 

• Provide support and back-up for daily clinic operations and onsite administrative needs. 
• Provide coverage for administrative staff when needed to support continuity of clinic operations. 
• Manage and coordinate administrative staffing coverage across clinic locations. 
• Communicate site concerns, operational risks, and unresolved issues to the Director of Quality, Compliance and Operations and other appropriate leaders. 
• Support the onboarding, orientation, and training of new administrative employees. 
• Participate in interviewing and recruitment activities for administrative staff, as assigned. 
• Maintain an onsite presence across clinic locations and conduct routine check-ins with administrative staff and clinic leaders. 
• Partner with Clinic Directors to identify, address, and escalate operational concerns as appropriate. 
• Work closely with Clinic Directors, the Director of Quality, Compliance and Operations, and other market leadership to identify and address operational needs and support consistent clinic operations. 
• Coordinate with facilities, maintenance vendors, and internal partners to address clinic-site concerns and support timely resolution. Participate in team and departmental meetings, as applicable. 
• Serve as an administrator for assigned operational systems, including Nextiva, and support effective system use across clinics. 
• Review applicable operational reports and dashboards, including Power BI, to identify trends, concerns, and follow-up needs. 
• Support implementation of standardized workflows, policies, procedures, and operational practices across clinic locations. 
• Promote a high level of customer service and professionalism across all clinics. 
• Support upkeep of clinic physical spaces in accordance with Company standards and communicate concerns requiring escalation or additional support. 
• Collaborate with the Director of Quality, Compliance and Operations on business continuity activities and implementation of operational changes. 
• Travel among clinic locations as required to support market operations. 
• Perform other duties and responsibilities as assigned.

Qualifications: 

• High school diploma or equivalent. 
• Five or more years of office management or related administrative operations experience. 
• People-management experience, preferably in a healthcare setting. 
• Demonstrated ability to coordinate staffing, manage competing priorities, and resolve operational concerns across multiple locations.
• Strong communication, organization, and problem-solving skills. 
• Ability and willingness to travel among clinic locations as required. 
• Healthcare and/or behavioral health experience.(Preferred)
• Experience supporting multi-site operations. (Preferred)
• Experience handling complex interpersonal and operational issues. (Preferred)
• Ability to work in a collaborative partnership with Clinic Directors and market leadership. (Preferred)
• Experience using operational dashboards, telephone systems, scheduling tools, or other healthcare technology platforms. (Preferred)

Explore the Advantages of Joining our Team:

• Enjoy competitive compensation and a wide range of benefits, including medical, dental, vision, low-cost virtual care, dependent and domestic partner coverage, 401K, and more, designed to support your well-being and financial security.
• Immerse yourself in a community united by a deep commitment to enhance mental health and revolutionize patient care.
• Embrace a journey of continuous learning, guided by seasoned professionals, fostering your career growth in a nurturing environment.
• Play a pivotal role in reshaping behavioral health, with your efforts directly improving patient lives.
• Thrive in an environment that celebrates collaborative success, driven by effective communication and unity.
• Receive comprehensive onboarding and ongoing educational resources, tailored to cultivate your talents and assure your triumph in your role.

New Directions Mental Health is committed to fair and equitable compensation practices. The compensation range for this role is $60,000–$65,000. Actual compensation may vary based on licensure, experience, market-driven enhancements, and incentive opportunities available for this role. These ranges represent our current standard compensation practices and may be adjusted over time to remain competitive and aligned with organizational needs.

Transformations Care Network is an equal opportunity employer, committed to fostering an inclusive and diverse workplace.