Regional Office Manager

The Regional Office Manager (ROM) oversees the daily operations of administrative support teams and facilities in a matrixed leadership environment within their assigned state. ROM will work closely with the Market Vice President to ensure fundamental administrative systems and protocols are standardized across the market and functioning effectively to foster market/site goals. Responsible for screening, training and onboarding of administrative staff and working closely with Market Vice President to support the marketing team, community outreach, regional directors and clinical directors. Responsible for helping in the set-up of new locations and acquisitions, including but not limited to, utilities, equipment, furniture deliveries, installation, and pick-ups. Ensures all new and existing building needs are met across all clinic locations, including clean up, cosmetic repairs, equipment updates and fixes, and all other site related maintenance tasks. Other duties include strategic planning and goal setting to align with the company.  

Key Responsibilities:

    Office/Admin

• Provide support and back up for Front Office Admin duties on site            
• Manage coverage for administrative staff at local offices                     
• Communicate site concerns to leadership                
• Support, onboard and train new employees                
• Interview/recruiting of administrative staff                    
• On site presence and check ins with administrative staff as needed        
• Communicate with CDs and Regional Leadership via text/phone/email/Microsoft Teams and problem solve  
• Work closely with Clinic and Medical leadership                
• Participate in team meetings as applicable 
• Use performance metrics to manage front office daily operations

Facilities/Maintenance

• Manage and support on site facilities and maintenance concerns and issues 
• Coordinate with new and existing vendors, ensuring follow through of vendor responsibilities, payments, and contract agreements are met
• Ensures new locations are prepared for opening day 
• Minor facility duties – i.e., changing light bulbs, cosmetic and equipment repairs
• Placing service calls for additional jobs needed – i.e., plumbing, electrical 
• Assist with basic IT management including set-up of new computers, printers, fax machines
• Supplies and equipment ordering and scheduling of deliveries  
• Transportation of supplies and equipment from site to site when needed
• Additional duties and responsibilities as assigned by supervisor
• Travel required

 Qualifications:

• 5+ years of office management/people management experience, preferably in healthcare.
• High school Diploma 
• Reliable transportation and clean driving record for travel to clinic locations
• Strong communication skills
• Ability to occasionally lift and transport heavy items 
• Knowledge of contract management 
• Healthcare and/or Behavioral health experience. People management experience. Experience handling complex interpersonal issues. Ability to work in a Dyad partnership with Clinical Directors (Preferred)

Explore the Advantages of Joining our Team:

• Enjoy competitive compensation and a wide range of benefits, including medical, dental, vision, low-cost virtual care, dependent and domestic partner coverage, 401K, and more, designed to support your well-being and financial security.
• Immerse yourself in a community united by a deep commitment to enhance mental health and revolutionize patient care.
• Embrace a journey of continuous learning, guided by seasoned professionals, fostering your career growth in a nurturing environment.
• Play a pivotal role in reshaping behavioral health, with your efforts directly improving patient lives.
• Thrive in an environment that celebrates collaborative success, driven by effective communication and unity.
• Receive comprehensive onboarding and ongoing educational resources, tailored to cultivate your talents and assure your triumph in your role.

Lightheart Mental Health is committed to fair and equitable compensation practices. The compensation range for this role is $50,000–$55,000. Actual compensation may vary based on licensure, experience, market-driven enhancements, and incentive opportunities available for this role. These ranges represent our current standard compensation practices and may be adjusted over time to remain competitive and aligned with organizational needs.

Transformations Care Network is an equal opportunity employer, committed to fostering an inclusive and diverse workplace.  

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.