We are seeking a Regional Operations Manager to join our team!
At AgGeorgia Farm Credit, we strive to build an inclusive team of employees and leverage our unique strengths. Become a part of our team today and grow with us! AgGeorgia Farm Credit prides itself to be a caring, family-oriented culture that promotes a positive work environment. If you are a highly motivated individual looking to serve the community you work in, check us out! The Regional Operations Manager will work with us at one of our AgGeorgia Farm Credit branch locations.
AgGeorgia Farm Credit prides itself on being a caring, family-oriented culture that promotes a positive work environment. If you are a highly motivated individual looking to serve the community you work in, check us out!
Loan Processing Supervision/Management
Provide supervision to loan support staff in the assigned locations regarding loan transactions and customer service.
Mentor, coach, counsel, and develop assigned staff to ensure the delivery of loan processing and branch operations.
Ensure prompt, accurate and comprehensive data entry of loan transactions to support the loan process life cycle.
Evaluate and monitor key metrics reflecting the efficiencies and effectiveness of the assigned location's loan processing transactions.
Collaborate with Regional Lending Managers and other members of management to ensure effective branch operations and customer service.
Ensure alignment of loan support staff objectives are in accordance with the mission objectives of the Association.
Maintain thorough knowledge of loan processes and responsibilities to assist in office locations when necessary.
Visit office locations and participate in team and Association meetings as needed.
Member Servicing Supervision/Management
Operate as a subject matter expert regarding loan operations processes, providing an escalation point for issue resolution.
Manage effective internal and external customer relationships to provide a high level of service based on a culture of quality, timely, innovative, and flexible service focused on meeting or exceeding customer expectations.
In collaboration with Human Resources ensure staff training and continued learning is in place to ensure consistent use of loan origination systems, servicing systems, business processes, policy and procedure updates and compliance training.
Collaborate with Director of Loan Operations and other Regional Operations Managers to ensure all policy and procedural changes impacting the loan support's responsibilities are effectively communicated and implemented timely.
Monitoring Internal Controls
Assist in refining and updating the loan operation manual and operation procedures as needed.
Ensure internal controls are regularly validated to ensure compliance with policy and procedures.
Review and monitor internal reports, quality control results, internal and external audit results, to identify deficiencies; then adjust as necessary to coach, train, and provide guidance to remedy any deficiencies identified.
Consult regularly with assigned regional lending managers and lending officers to ensure accountability in customer service, work is completed timely, and efficient processes are occurring as intended. Adjust as necessary to accomplish the overall objectives of Loan Operations Department.
Other Duties as Assigned/Personal Employee Development
Other duties and responsibilities as assigned, which may include specific projects.
Participate in continuous learning activities to sustain knowledge of the industry, management practices, and Association policies, procedures, and guidelines.
Knowledge, Skills, and Abilities:
Education and/or experience equivalent to an bachelor's degree in business, Accounting, or Finance, paralegal experience
7 - 10 years of knowledge and experience of loan processing and lending compliance
Ability to communicate (written and verbal) effectively with team and branch contacts speaking, writing, and listening
Detail oriented, self-disciplined, and able to manage a large number of staff with varying degrees of knowledge and expertise
Ability to organize and lead projects and initiatives; comfortable working under pressure in a changing environment to meet varying deadlines, working independently and collectively within a diverse team environment
Demonstrates team/location leadership by identifying and implementing process improvements and contrib
Numbers & Facts
Location
Atlanta, Georgia
Skills
Accountingunmatched
Administrative Skillsunmatched
Business Processesunmatched
Coachingunmatched
Communication Skillsunmatched
Consultingunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Data Entryunmatched
Detail Orientedunmatched
External Auditunmatched
Financeunmatched
Human Resourcesunmatched
Internal Auditunmatched
Leadershipunmatched
Loan Operationsunmatched
Loan Originationunmatched
Loan Processingunmatched
Loansunmatched
Maintain Complianceunmatched
Mentoringunmatched
Metricsunmatched
Operations Managementunmatched
Operations Processesunmatched
Paralegalunmatched
People Managementunmatched
Problem Solving Skillsunmatched
Process Improvementunmatched
Public/Media/Press/Analyst Relationsunmatched
Quality Controlunmatched
Staff Developmentunmatched
Staff Trainingunmatched
Sustainabilityunmatched
Team Buildingunmatched
Team Lead/Managerunmatched
Time Managementunmatched
Transaction Processing/Managementunmatched
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