Regional Operations Manager

REGIONAL OPERATIONS MANAGER

POSITION SUMMARY-Lead an assigned regional territory in the areas of P&L, freshness, compliance (internal and external), customer service, safety, recruitment, collective bargaining, training and development of staff – at all levels. 

Key Areas of Responsibilities

RM position is responsible for 7 areas of concentration.

1. Customer Engagement
2. Customer engagement is a focal point aimed at the highest quality experience possible. Brand Loyalty is Imperative to our success.
3. Set and measure all employees and stores to a high customer service goal.
4. Merchandise Presentation
5. Merchandise presentation must create a “WOW” factor when walking into a store.
6. Brand offerings must be creative and create a great first impression.
7. Ensures all stores are maintaining visual standards and are always “closing to open.”
8. Manage Story Inventory
9. Ensure all employees are properly trained on all basic inventory management/movement/receiving processes.
10. Ensure all stores are maintaining (Door to Floor in 4 procedures) receiving process.
11. Recruitment/Hiring and Training/Retention
12. Ensure overall head count goals are being met across all levels of the store.
13. Ensure stores are maintaining their labor scheduling budget/models.
14. Create and/or maintain a development plan for employee growth.
15. Develop employees at all levels to ensure the store’s bench strength.
16. Operations
17. Manage store management teams towards acceptable Store Operations/Human Resource audit compliance scores. Conduct training/inspection audits quarterly in each store.
18. Understand and administer the HR policies and procedures and ensure compliance with them, consistently between stores.
19. Responsible for ensuring accurate P&L
20. Drive Sales, Profitability and Gross Margin Growth
21. Responsible to ensure that all associates are current and up to date with product knowledge, product use, and related product market basket application through a commitment to formalized training and development within prescribed time lines and standards.
22. Accountable to ensure that trends of underperformance are formally addressed, with clear and documented performance improvement plans.
23. Communications
24. Responsible to consistently and effectively communicate the company objectives to all store management teams through organized and scheduled conference calls and email communication.
25. Establish a process to ensure that stores have accountability to expectations on a consistent and timely basis.

Attributes / Requirements

1. Experience working in visualization and marketing.
2. Experience managing multiple employees at all levels.
3. Minimum of 7 years of progressive responsibility in retail store operations, with successful multiunit specialty store responsibility.
4. A proven track record of strong performance in driving performance and key field operations metrics, coupled with successful and consistent organizational development history.
5. Demonstrated experience in successful rollout and implementation of area-wide store presentation, sales, operating discipline, and communications initiatives.
6. Revenue and profit making orientation.
7. Proven background and experience associated with associate relations, asset protection, and legal compliance.
8. Outstanding leadership skills. Inspiring interpersonal effectiveness to lead team, train talent and effect change. Track record of building talent. Able to balance the need of delivering a creative experience, and a profitable result.
9. Bachelor’s degree required.