Overview
This position works as a member of a care team to coordinate patient care and support patients and families in self-management, self-efficacy, and behavior change. Care team members are expected to assess and manage the health needs of the patient population and to communicate effectively with all patients, especially vulnerable populations.
- Location: 1101 Camino La Costa, Austin, Texas, 78752
- Compensation: $32.00 - $41.00 per hour based on experience and qualifications
Responsibilities
Under the direction of the Nursing Manager, this individual's primary responsibilities include:
Patient Care Coordination
- Review, prioritize, manage, and act upon Epic In-Basket messages, tasks, and patient communications.
- Coordinate patient care activities for high-risk and complex patient populations as part of the care management team.
- Perform patient assessments and nursing interventions within scope of practice.
- Conduct telephone and walk-in triage using approved evidence-based nursing protocols and national standards.
- Collaborate with providers and interdisciplinary team members to identify patient and family needs and develop individualized plans of care.
- Provide patient education and counseling regarding disease management, medications, preventive health, health promotion, and provider-directed treatment plans.
- Maintain full compliance with all applicable federal, state, local, and organizational regulations governing Class D Pharmacy operations.
Team Collaboration and Resource Management
- Collaborate effectively with providers, medical assistants, referral coordinators, pharmacists, social workers, behavioral health staff, and other healthcare team members.
- Appropriately delegate, coordinate, and refer services to extended care team members to maximize patient flow, operational efficiency, and provider productivity.
Quality Improvement and Clinical Operations
- Participate in quality improvement initiatives, performance improvement projects, regulatory readiness activities, and population health programs.
- Identify opportunities to improve workflows, patient care processes, operational efficiency, and patient outcomes.
- Attend required departmental, organizational, and interdisciplinary meetings.
- Support and adhere to organizational policies, procedures, and operational decisions.
- Maintain effective communication with clinical staff, operational departments, leadership, and external partners.
- Ensure compliance with HIPAA and all patient confidentiality requirements.
Qualifications
Education:
- Graduate of an accredited School of Nursing
Experience:
- Two to three years of related experience or training
- Ambulatory care, primary care, community health, or outpatient clinic experience is strongly preferred
- Experience with electronic medical records (EMR), preferably Epic, is helpful
Knowledge, Skills, and Abilities:
- Knowledge of patient assessment and evaluation.
- Knowledge of telephone and ambulatory care triage principles and protocols.
- Knowledge of methods for charting and maintaining accurate medical records.
- Understanding of basic concepts of patient education.
- Understanding the theory and practice of nursing and the managed care model.
- Ability to apply standards of professionalism in interactions with patients, peers, and supervisors, case management, referral tracking, and report tracking.
- Ability to identify problems and to formulate effective solutions based on facts.
- Ability to prioritize tasks and adapt to rapidly changing clinical demands.
- Ability to establish and maintain effective working relationships with diverse patient populations and healthcare professionals.
- Ability to work independently with minimal supervision while maintaining accountability.
- Ability to identify problems, analyze relevant information, and develop effective solutions.
- Bilingual English/Spanish preferred.
Certificate/License:
- Current professional license to practice in the State of Texas.
Our Benefits Include:
- 18 PTO days per year & 11 paid holidays
- Major Medical Health Insurance Coverage. Most employees experience $0 in out-of-pocket medical expenses.
- Dental & Vision
- Flexible Spending Accounts
- Employer-paid Life Insurance
- Employer-paid Short-Term and Long-Term Disability
- Annual Training
- 403(b) with 5% employer matching
People's Community Clinic is committed to equal employment opportunity regardless of race, color, national origin, religion, gender, sexual orientation, age, language, disability, pregnancy, gender identity, or sex stereotyping.