Registration & Scheduling Technician

Responsible for quality customer service, registering and scheduling patients, completing clerical/billing duties, and responding to emails and phone calls in a fast-paced environment. Assist patients with access to care by active listening, answering questions, and provide information. Support providers regarding patient care and assist with Behavioral Health Services. Ensure all patients follow-up is completed. Prepare therapy rooms between visits and regularly clean rooms following environmental health standards. This position includes working closely with a diverse client base and requires maintaining confidentiality in patient matters.

Provides patient advocacy, escort assistance, and general support as needed. Works closely with patients and team members and remains flexible and aware of the needs of the clinic.

High school graduate or equivalent. Minimum two (2) years office experience in a health-related field; behavioral health setting preferred. Minimum of one (1) year electronic health records preferred. Certified CPR, and/or First Aid preferred. Demonstrated experience and sensitivity in working with diverse cultures and maintaining cooperative working relationships with others. Must have demonstrated the ability to operate computers, phone systems, copiers, and other commonly used office equipment. Must have the ability to troubleshoot the above equipment operations and report problems to immediate supervisor. Must be willing to attend training, workshops, and periodic meetings to enhance job performance and skills