Rehab Access Authorization Specialist

The Rehabilitation Access & Authorization Specialist plays an essential role in supporting timely access to outpatient rehabilitation services. This position is responsible for insurance verification, benefit determination, and obtaining prior authorization for Occupational Therapy, Physical Therapy, Speech-Language Pathology services and rehab psychology.

Working collaboratively with therapists, providers, clinical staff, scheduling teams, patients, and insurance payers, this position helps ensure that patients receive accurate information about their coverage and that required authorizations are obtained prior to services. The Specialist serves as an important connection between the clinical team, patient, and payer to help facilitate a smooth and efficient patient experience.

The ideal candidate is detail-oriented, organized, and comfortable navigating insurance requirements while maintaining a strong commitment to patient service. This position requires the ability to manage multiple priorities, communicate effectively, resolve insurance-related barriers, and work collaboratively within a fast-paced rehabilitation environment.

Key responsibilities:

• Verify insurance eligibility, benefits, and coverage for Occupational Therapy, Physical Therapy, and Speech-Language Pathology services.
• Obtain and monitor prior authorizations to support timely access to care and minimize service interruptions.
• Communicate with insurance payers, patients, providers, and therapy teams to resolve coverage questions and authorization barriers.
• Maintain accurate documentation and ensure compliance with payer requirements and organizational policies.
• Provide scheduling and administrative support to facilitate efficient patient access and care coordination.
• Identify and escalate insurance-related issues that may impact patient care or departmental operations.
• Deliver exceptional customer service while supporting efficient workflows and a positive patient experience.

Qualifications: Formal working knowledge; equivalent to an Associate's degree (2 years college); requires knowledge of a specialized field. Demonstrated knowledge of medical terminology through formal training/previous experience. Two years professional or hospital billing experience. 1-3 years of experience.

Pay Range: $17.00 to $24.75 Based On Experience

Benefits:

Medical, dental, and vision coverage starting the first of the month after hire, plus wellness programs and mental health support

403(b) retirement plan with employer match, pension, and life and disability insurance

Tuition reimbursement toward advanced degrees and specialty certifications

Generous paid time off, fitness discounts, and free on-site parking

About Sinai Hospital

Sinai Hospital of Baltimore is a nationally recognized academic medical center, a designated Level II Trauma Center, and the largest community hospital in Maryland. As part of LifeBridge Health - one of the region's most comprehensive healthcare systems - Sinai delivers advanced care with a mission to improve the health of the communities we serve, and to take care of the people who take care of patients.

About LifeBridge Health

LifeBridge Health is a dynamic, purpose-driven health system redefining care delivery across the mid-Atlantic and beyond, anchored by our mission to "improve the health of people in the communities we serve." Join us to advance health access, elevate patient experiences, and contribute to a system that values bold ideas and community-centered care.

With over 14,000 employees, 130 care locations, and two million annual patient encounters, we combine strategic growth, innovation, and deep community commitment to deliver exceptional care anchored by five leading centers in Maryland.

Our organization thrives on a culture of CARE BRAVELY-where compassion, courage, and urgency drive every decision, empowering teams to shape the future of healthcare.

LifeBridge Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression. LifeBridge Health does not exclude people or treat them differently because of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression.