REHAB NETWORK COORD I

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REHAB NETWORK COORD I

Physical Therapy Job ID: 34950

Schedule:

Full Time

Pay Range:

$18.00 - $24.00 / Hourly

Shift:

Day shift

Hours:

830a-6p M-Th, 7a-330p F

Westford OT

133 Old Road to Nine Acre Corner

Concord, MA 01742

Directions

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About this role

Location: Westford, MA

Join Our Team

We are seeking a highly organized, patient-focused Rehab Network Coordinator to join our growing outpatient rehabilitation team. This role is ideal for someone who thrives in a fast-paced healthcare environment and is passionate about delivering exceptional patient experience, care coordination, and operational efficiency.

As a key point of contact for patients, providers, and clinical staff, you will play a critical role in ensuring seamless scheduling, communication, and patient flow across our rehab network.

What You'll Do

As a Rehab Network Coordinator, you will:

• Serve as the primary liaison between patients, providers, and the rehabilitation team
• Manage high-volume inbound and outbound calls with professionalism and efficiency
• Schedule and register patients accurately, ensuring complete and compliant demographic and insurance data
• Deliver a warm, welcoming front-desk experience while maintaining efficient patient flow
• Coordinate closely with therapists, providers, and leadership to optimize scheduling and access to care
• Use critical thinking to troubleshoot scheduling challenges and offer alternative solutions
• Support patient follow-up, rescheduling, and provider communication to ensure continuity of care
• Maintain knowledge of rehab service lines and conditions treated to guide patients effectively
• Utilize multiple healthcare systems and EMRs to meet productivity, accuracy, and patient satisfaction goals
• Uphold patient confidentiality, privacy, and rights in accordance with healthcare standards
• Contribute to a team-oriented environment focused on service excellence

What We're Looking For

• 2-3 years of experience in healthcare, medical office, or high-volume customer service
• Strong patient service mindset with a focus on empathy, efficiency, and professionalism
• Ability to multitask and prioritize in a fast-paced clinical setting
• Excellent communication skills with a positive, solutions-focused approach
• Comfortable handling both front desk responsibilities and phone-based coordination
• Proficiency in Microsoft Office (Word, Outlook)
• Experience with EMR systems (Redox/Redock or similar strongly preferred)

Preferred Qualifications

• Associate's degree or medical administrative certification
• Knowledge of medical terminology
• Experience in outpatient rehab, physical therapy, occupational therapy, or healthcare coordination

Why You'll Love This Role

• Be part of a collaborative, patient-centered rehab team
• Make a direct impact on patient access to care and experience
• Gain exposure to multiple rehabilitation specialties including PT, OT, and specialty programs
• Work in a dynamic, supportive clinical environment

Key Skills for Success

• Patient scheduling and care coordination
• Front desk operations and patient intake
• Healthcare communication and customer service
• Time management and multitasking
• Problem-solving and critical thinking
• Team collaboration and adaptability

Why Emerson

Emerson Health delivers world-class care to more than 300,000 patients throughout Concord and the surrounding region, and we bring that same commitment to our employees. Our teams work in a supportive, community-focused environment, backed by strong clinical partnerships and continued investment in innovation.

We offer competitive compensation and a comprehensive benefits package designed to support your health, your family, and your future, including:

• Medical and dental coverage
• Paid time off
• Retirement savings
• Tuition assistance
• Work-life resources
• Free parking on the hospital campus

Benefits are available to both full-time and eligible part-time employees.

Join a team that values compassion, collaboration, and caring for one another every day.

Apply Now

Benefits designed around you

We are a community hospital that values people's well-being. Our supportive environment, combined with a generous compensation and benefits package, allows you to balance your work and personal life, take care of your family and plan for your future.

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