Relationship Manager Assistant

POSITION SUMMARY

As a Relationship Manager Assistant, you will provide support to the Commercial Relationship Managers and Portfolio Managers in the day-to-day administration of individual loan portfolios. You will work directly with Relationship Managers, Portfolio Managers, other internal departments, clients and attorneys to process loans for closings. You will work directly with clients on service issues and daily account maintenance issues. The Relationship Manager Assistant will also track and collect exception items and work with the Relationship Manager on monitoring payment status of each individual portfolio. This role is highly visible in the Bank and requires a high level of professionalism and self-awareness. In this role, you are required to be extremely flexible to meet the overall demands of the department and ultimately the Bank.

JOB REQUIREMENTS

• High school diploma or equivalent required
• Two years of related experience and/or training preferred
• Experience in completing commercial real estate documents preferred

COMPETENCIES

• Ability to listen and identify the needs and wants of a customer
• Ability to be service-oriented and a team player
• Ability to think analytically and strategically
• Possess proficient computer skills and be familiar with Microsoft Office applications
• Possess initiative while being self-driven and results-oriented
• Possess proficient knowledge of bank products and services
• Ability to be a team player and assist staff with any and all duties as necessary
• Consistently display a positive attitude
• Ability to be self-motivated and self-sufficient with minimal management oversight or supervision
• Possess professional communication skills when dealing with customers and other employees of the bank
• Ability to multi-task and often change focus quickly without being stressed or overwhelmed
• Possess acute attention to detail
• Ability to read and comprehend documents such as policies and procedures

DUTIES AND RESPONSIBILITIES

• Provide support to commercial Relationship Managers on a daily basis with administration of their individual loan portfolio
• Assist Relationship Managers in the preparation of loan approval documents
• Assist Relationship Managers with tracking daily overdrafts
• Accurately order attorney work and coordinate loan closings
• Complete pre-loan preparation as outlined on Commercial Loan Checklists
• Complete loan closing preparation with accurately prepared and reviewed loan documents
• Attend loan closings as needed
• Provide notary services as needed
• Monitor loans on an ongoing basis
• Assist clients with maintenance issues as needed for the loan relationship
• Assist clients with service issues as needed including, but not limited to, wire transfers, stop payments and account transfers
• Provide customer support for Cash Management products including, but not limited to, remote deposit, mobile deposit, online banking and ACH products
• Track and collect exception items
• Coordinate the monitoring of payment status of a portfolio with the respective relationship manager
• Provide loan payoffs as requested
• Accurately create and maintenance RMS records
• Establish a professional presence in the community as a representative of the Bank
• Maintain a professional appearance and dress and abide by the dress code

Additional Duties

• Serve as the office/department first point of contact by greeting visitors, welcoming and directing them appropriately
• Notify company personnel of visitor arrival
• Proactively offer and accept messages as appropriate and deliver to recipient in a timely manner
• Maintain a safe, clean and presentable reception area
• The RM, PM, & RMA work together as a team in scheduling time out of the office to ensure no negative customer impact
• The RMA vacation/personal time approval will be housed with the RMA Supervisor
• Serve as backup to the Portfolio Manager as needed
• Maintain compliance with regulations and bank policies and procedures, including the Bank Secrecy Act (BSA) and the Office of Foreign Assets Control (OFAC) requirements
• Consistently support, uphold and model the organization's core values and standards
• Complete other duties as assigned as determined by management to be reasonable and beneficial

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee is regularly required to effectively communicate with customers, employees and management. Regular use of the telephone and email for communication is essential. Remaining in a stationary position for extended periods of time is common. Must be able to accurately gather and process verbal and written information and properly prepare or inspect documents. Good manual dexterity is needed for the frequent use of common office equipment, such as computer terminals, calculators, copiers and telephones. Occasional travel to loan closings, sales meetings or overnight travel may be required.