Relationship Specialist - Member Service Representative

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Job Type

Full-time

Description

Are you passionate about building lasting member relationships and helping people improve their financial lives? We are seeking an enthusiastic and service-focused Relationship Specialist to join our Retail team. The successful candidate will provide prompt, knowledgeable, and accurate service; identify member needs; recommend appropriate credit union solutions; and support branch sales and service goals. This position is ideal for an experienced professional who enjoys working directly with members, solving problems, and contributing to a collaborative team.

Polish National Credit Union stands strong as a full-service, member-owned credit union, offering a complete line of personal and business banking products and services. Since our inception in 1921, Polish National has grown to meet the needs of our communities. We proudly support the community through nonprofit and educational initiatives. An important aspect of all positions at the credit union is to fulfill our mission: "To Grow Lasting Relationships to Improve People's Lives."

We are committed to providing fair and equitable compensation opportunities for all team members. We take pride in offering growth and professional development opportunities that support our employees' continued success. Our compensation practices allow team members to progress through the salary range over time as they grow in their roles. The actual base pay offered will be determined based on factors including, but not limited to, a candidate's skills, relevant experience, and work location.

Benefits:

Polish National Credit Union offers an attractive compensation and benefits package, including health, dental, vision, flexible spending accounts, generous 401(k) with employer match, Paid Time Off program, Student Loan Repayment Program, and tuition assistance.

Equal Opportunity Employer

Our Credit Union is an equal opportunity employer. All applicants will be considered regardless of race, color, creed, religion, sex, sexual orientation, national origin, age, marital or veteran status, medical condition, disability, genetic information, or any other legally protected status. Equal access to the hiring process, services, and employment is available to all persons.

Requirements

Provide courteous, professional, prompt, and accurate service to internal and external members in alignment with the credit union's Service Promises.

• Identify members' financial needs through meaningful conversations and recommend appropriate credit union products and services that may improve their financial lives.
• Assist the branch in meeting or exceeding established sales and service goals while supporting the credit union's mission, core values, and long-term objectives.
• Maintain advanced knowledge of credit union products and services, including deposit accounts, consumer lending, home equity products, and Individual Retirement Accounts (IRAs).
• Originate and close consumer loans and home equity products in accordance with established policies, procedures, and regulatory requirements.
• Open and maintain member accounts; process teller transactions; complete account servicing requests; and review documentation for completeness, accuracy, and compliance.
• Assist members with account inquiries and reconciliation, wire transfers, ACH transactions and disputes, fraud-related concerns, safe deposit box services, account closures, and other service needs.
• Maintain accountability for assigned cash, vault, ATM, coin machine, and teller cash recycler functions; research and resolve balancing differences as necessary.
• Provide in-person and telephone support regarding credit union products, services, and policies.
• Promote PNCU to current and prospective members through branch activities, business development functions, and community outreach opportunities.
• Maintain positive working relationships with coworkers, other departments, business partners, and community contacts.
• Open and close the branch as assigned and complete required security testing and related operational responsibilities.
• Maintain registration through the Nationwide Multistate Licensing System and Registry as required to originate home equity products.
• Represent the credit union in a courteous and professional manner.
• Remain in compliance with all applicable federal and state regulations, as well as credit union policies and procedures.
• Complete all required compliance training and any additional training assigned throughout the year.
• Perform special projects and other duties as assigned.

Experience:

A minimum of one year of similar or related experience.

Education:

High school diploma or equivalent required. College degree preferred.

Interpersonal Skills:

• A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact and may include matters of a sensitive or confidential nature.
• Ability to motivate or influence others and foster positive working relationships with members, coworkers, business partners, and community contacts.
• Demonstrated ability to handle confidential and sensitive information with discretion.

Other Skills:

• Strong member service, relationship-building, sales, and communication skills.
• Knowledge of consumer lending, deposit products, IRAs, and legal aspects of deposit accounts.
• Superior organizational and problem-solving skills with the ability to prioritize multiple tasks.
• Self-directed, motivated, innovative, accurate, and results-oriented.
• Proficiency in Microsoft Office.
• Excellent verbal and written communication skills.
• Strong attention to detail and commitment to teamwork.
• Ability to successfully register through the NMLS Registry as required.

Physical Requirements:

• Ability to sit, stand, and use standard office equipment for extended periods.
• Ability to lift up to 20 lbs.
• Ability to travel occasionally as needed.

Salary Description

$20.50 - $30.75 per hour