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Release Manager - ERP Pro

Tyler Technologies Inc

Latham, NY

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JOB DETAILS
SKILLS
Agile Programming Methodologies, Analysis Skills, Atlassian JIRA, Calendar Management, Change Management, Cloud Computing, Computer Science, Contingency Plans, Continuous Deployment/Delivery, Continuous Improvement, Continuous Integration, Cross-Functional, Delivery Management, DevOps, Documentation Standards, ERP (Enterprise Resource Planning), Enterprise Applications, GitHub, IT Service Management (ITSM), Information Technology & Information Systems, Leadership, Metrics, Microsoft Windows Azure, Operational Support, Organizational Skills, Problem Solving Skills, Process Improvement, Professional Services, Project Management Professional (PMP), Project/Program Management, Quality Assurance, Release Management/Engineering, Reporting Skills, Retirement Plan, Retirement Planning, Risk Analysis, Risk Management, Scrum Project Management and Software Development, Software Development, Software Development Lifecycle (SDLC), Software as a Service (SaaS), Support Documentation, Technical Leadership, Technical Support, Time Management
LOCATION
Latham, NY
POSTED
1 day ago

Description

Release Manager - ERP Pro

Tyler Technologies is seeking an experienced Release Manager to lead the planning, coordination, governance, and execution of software releases for the ERP Pro product suite. This role is critical to the success of our Cloud Living strategy and is responsible for ensuring predictable, high-quality, and on-time delivery of product capabilities across cloud and on-premises environments.

The Release Manager drives release readiness, cross-functional coordination, accountability for delivery commitments, feature flag governance, and release risk management across Product, Development, QA, Technical Services, Support, and Professional Services.

Responsibilities:

Release Planning & Governance

  • Develop and manage release plans, schedules, milestones, and readiness criteria.
  • Coordinate release activities across Product, Development, QA, Technical Services, Support, and Professional Services.
  • Drive accountability for release commitments, dependencies, ownership, and delivery timelines.
  • Identify, manage, and communicate release risks, blockers, and cross-team dependencies.

Cloud Living Enablement

  • Support Cloud Living objectives through predictable, coordinated, and high-quality release execution.
  • Own governance of feature flags and feature activation strategies, including introduction, activation, monitoring, and retirement.
  • Ensure all release commitments have identified owners, target dates, activation plans, and retirement plans prior to release approval.
  • Partner with engineering and product leadership to improve release predictability, delivery discipline, and cloud adoption.

Release Execution & Readiness

  • Lead the end-to-end release lifecycle, including planning, readiness reviews, deployment coordination, validation, communication, and post-release activities.
  • Facilitate release go/no-go decisions using established readiness criteria and risk assessments.
  • Ensure releases meet quality, security, operational readiness, support readiness, and documentation standards.
  • Coordinate contingency planning, rollback procedures, and production deployment activities.

Communication & Continuous Improvement

  • Serve as the primary point of contact for release-related communication and stakeholder alignment.
  • Provide clear reporting on release scope, status, risks, dependencies, and readiness.
  • Track and report release metrics including release predictability, deployment success rate, cycle time, and feature flag retirement metrics.
  • Conduct post-release reviews and drive process improvements that increase delivery effectiveness and reduce release risk.

Qualifications

  • 7+ years of experience in Release Management, Program Management, Product Delivery, Software Development, DevOps, or related technical leadership roles.
  • Proven experience managing complex software releases across multiple teams and workstreams.
  • Strong understanding of SDLC, Agile methodologies, DevOps practices, CI/CD concepts, and modern software delivery models.
  • Experience supporting SaaS, cloud-hosted, or cloud transformation initiatives.
  • Demonstrated ability to drive accountability and influence teams without direct authority.
  • Strong analytical, organizational, communication, and problem-solving skills.
  • Bachelor's degree in Computer Science, Information Systems, Business, Engineering, or equivalent practical experience.

Required Skills & Experience

  • Release planning and governance
  • Release readiness management
  • Dependency and risk management
  • Feature flag lifecycle management
  • Cloud software delivery
  • Agile and Scrum methodologies
  • CI/CD and deployment processes
  • Cross-functional leadership
  • Executive stakeholder communication
  • Jira, Azure DevOps, GitHub, or similar delivery management tools

Preferred Qualifications

  • Experience supporting ERP or other enterprise software platforms.
  • Experience with SaaS modernization and cloud transformation initiatives.
  • Experience with feature management and progressive rollout strategies.
  • Knowledge of change management and IT service management practices.
  • PMP, SAFe, Scrum, Agile, or related certifications.

About the Company

T

Tyler Technologies Inc

Founded in 1966 and based in Plano, Texas, Tyler Technologies is the largest national provider of integrated software systems and information technology services exclusively focused on the public sector. Simply put — Tyler empowers people who serve the public.

We devote all of our time, energy and resources to help local governments and school districts become more efficient, accessible and responsive. At more than 11,000 local government offices in all 50 states, Canada, the Caribbean, the United Kingdom and other international locations, our clients can attest to our ability to fulfill this promise.

Tyler delivers an expansive portfolio of software and service solutions designed to automate mission-critical public sector operations, including:

State & Local Government Solutions
  • ERP | Financial
  • Courts & Justice
  • Appraisal & Tax
  • Records & Documents
  • Planning, Permitting & Licensing
  • Public Safety
School Solutions
  • Student Management
  • Financial
Our commitment goes well beyond delivering solutions that work for our public sector clients. It’s also about consistently delivering value for our employees and shareholders.

Working With Us
Working at Tyler means you are part of a vibrant community of professionals who care about their clients as much as they care about each other. We work closely, sharing knowledge and inspiring each other to learn and grow so that we can continually improve service to our clients. When you work at Tyler, you receive benefits that support your health and well-being. Our comprehensive offering was created to accommodate the diverse lifestyles of our staff.

Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender/sex, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws.
COMPANY SIZE
2,500 to 4,999 employees
INDUSTRY
Accounting and Auditing Services
FOUNDED
1966

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