Remote Automation Support Engineer

 Who We Are

E80 Group is a multinational company specialized in the development of automated and integrated intralogistics solutions for manufacturers of consumer goods, operating in the beverage, food, tissue, and other sectors. The main systems produced by E80 Group include palletizing robots, laser-guided vehicles, robotic stretch wrappers and labelers, and automated high-density warehouses. The entire logistics flow is centrally managed by the SM.I.LE80 software platform (Smart Integrated Logistics), which ensures efficient system integration and optimizes the management of all operations—from the entry of raw materials, through storage, to shipping.

With 15 branches worldwide, the Group believes in the core values Ethics, Courage, Humility, and Safety. These values form the foundation of E80 Group’s corporate culture, which maintains a close connection with customers, people, and the local communities.

Who You Are

“It’s our fears that will limit our success, not our mistakes. The secret to successful hiring is to look for people who are not afraid of failing and want to change the world” – E80 Group CEO and Founder, Enrico Grassi

Sounds like you? Great, here’s what E80 Group has to offer. 

Position Description

The Remote Support Automation Engineer will join the Customer Service and Technical Support organization, serving as a key technical resource responsible for remote troubleshooting, programming, configuration, commissioning support, and lifecycle management of E80 automation systems and programmable devices.

This role supports highly automated customer facilities throughout North America and works closely with Customer Service Engineers, Resident Reliability Engineers, Controls Engineers, Field Service Engineers, and customers to maximize equipment performance, reduce downtime, and ensure a world-class customer experience.

This position provides exposure to industry-leading technologies including:

Technologies You'll Work With

• Siemens TIA Portal
• Rockwell Studio 5000
• Beckhoff TwinCAT
• EtherNet/IP
• Profinet
• Modbus TCP
• Industrial Robotics
• AGVs / LGVs
• Motion Controllers & Servo Systems
• Safety PLCs & Safety Controllers
• Industrial PCs
• HMI Platforms
• VPN & Secure Remote Access Technologies
• Warehouse Automation & Material Handling Systems

Duties and Responsibilities

• Configure, test, and validate PLCs, HMIs, drives, motion systems, industrial PCs, safety controllers, sensors, and automation devices prior to deployment.
• Provide remote troubleshooting and technical support for highly automated customer facilities across North America.
• Support commissioning, startup, replacement, and system recovery activities through secure remote access technologies.
• Diagnose PLC, robotics, motion control, industrial networking, and automation-related issues.
• Prepare and configure programmable spare parts to ensure rapid customer recovery and minimal downtime.
• Collaborate with Customer Service, Reliability Engineering, Field Service, Quality, Spare Parts, and Engineering teams.
• Maintain software, firmware, parameter, and device configuration standards.
• Analyze recurring technical issues and support root cause analysis and continuous improvement initiatives.
• Develop technical documentation, troubleshooting procedures, and knowledge-base articles.
• Support AGV/LGV fleets, automated warehouses, robotics systems, and integrated material handling solutions.

Customer Technical Support

• Serve as a first-level technical support resource for customer incidents and production stoppages.
• Lead customers through structured troubleshooting and problem resolution processes.
• Ensure efficient ticket management, communication, escalation, and follow-up activities.
• Prioritize support requests based on operational impact and customer needs.
• Maintain strong customer relationships through professional and effective communication.
• Identify opportunities for improvement and communicate non-conformities to the appropriate internal teams.

PLC, Motion & Automation Systems Support

Support systems utilizing:

• Siemens PLCs
• Allen-Bradley / Rockwell PLCs
• Beckhoff PLCs
• Motion Controllers
• Servo Drives
• Safety Controllers
• Industrial PCs
• Robotics Platforms
• AGV/LGV Systems

Perform:

• PLC Diagnostics
• Firmware Updates
• Configuration Audits
• Parameter Verification
• Connectivity Troubleshooting
• Motion System Diagnostics

Industrial Network & Connectivity Support

• Troubleshoot communication issues involving EtherNet/IP, Profinet, Modbus TCP, TCP/IP networks, managed switches, and VPN connections.
• Support secure remote access to customer systems.
• Verify and validate network configurations prior to deployment.
• Assist with industrial networking diagnostics and connectivity optimization.

Continuous Improvement

• Analyze recurring technical issues and identify corrective actions.
• Support non-conformance investigations and root cause analysis activities.
• Contribute to the standardization of programming and commissioning practices.
• Develop troubleshooting guides and knowledge-sharing resources.
• Participate in lessons learned and continuous improvement initiatives.

Qualifications

• Associate degree, technical diploma, or equivalent experience in Industrial Automation, Mechatronics, Electrical Technology, Controls Engineering, Robotics, or a related field.
• 4-7+ years of experience in industrial automation, controls engineering, PLC programming, reliability engineering, maintenance, field service, manufacturing support, or related technical environments.
• Experience supporting automated equipment, conveyor systems, robotics, warehouse automation, material handling systems, AGVs/LGVs, or industrial production equipment.
• Experience with Siemens, Rockwell, Beckhoff, or similar PLC platforms.
• Knowledge of industrial networking protocols including EtherNet/IP, Profinet, and Modbus TCP.
• Ability to troubleshoot electrical, controls, automation, software, and communication-related issues in fast-paced production environments.
• Strong verbal and written communication skills.
• Excellent organizational and documentation skills.
• Ability to remain calm and effective during critical production events.
• Strong customer service mindset and problem-solving methodology.
• Ability to travel up to 25% as business needs require.

Preferred Qualifications

• Experience with AGV/LGV automation systems.
• Experience supporting automated warehouses, distribution centers, or material handling systems.
• Knowledge of SAP and Salesforce platforms.
• Experience providing remote technical support within a 24/7 customer environment.
• Ability to independently resolve a high percentage of technical support cases remotely.
• Familiarity with robotics integration, Industry 4.0 technologies, and predictive maintenance strategies.
• Spanish or Italian language proficiency is a plus.

What's in It for You

Compensation:$45-52/hr (FLSA Non-Exempt)

Benefits: Health, Dental, Vision Insurance, Life Insurance, STD, LTD, PTO, and 401(k) Match

Location: Houston, TX

Not Just a Job, but Career Growth

Our steady year-over-year growth creates opportunities for advancement into Reliability Engineering, Controls Engineering, Customer Service Engineering, Technical Leadership, and other specialized technical career paths.

E80 World Academy

Be prepared to be impressed by our innovative learning and development programs. We provide advanced technical training and continuous professional development to help you expand your skills and advance your career.

#BE80

You'll be part of a dynamic, collaborative team where innovation, teamwork, customer success, and community involvement are central to our culture.

Travel: Up to 25%

#LI-AG1

E80 Group is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, citizenship status, marital status, pregnancy, or any other status protected by applicable federal, state, or local law. E80 Group is committed to maintaining a workplace free from discrimination, harassment, retaliation, and other inappropriate conduct. We value diversity and foster an inclusive environment where employees are treated with dignity, respect, and equal opportunity. Reasonable accommodations are available for qualified individuals with disabilities throughout the application and employment process.