Provide quality customer service by answering inbound and outbound customer calls and/or emails and chat, prioritizing and responding to customer questions/concerns, entering orders and/or rework orders, answering optical related technical questions
Ability to cross train in various areas within the Customer Service group to include inbound and outbound calls, proactive notifications,
Prioritize and solve complex customer issues and concerns by troubleshooting and analyzing.
Numbers & Facts
Location
Saint Cloud, Florida (Remote)
Skills
Call Centersunmatched
Customer Support/Serviceunmatched
Establish Prioritiesunmatched
Identify Issuesunmatched
Laboratory Systemsunmatched
Order Processingunmatched
Problem Solving Skillsunmatched
Resolve Customer Issuesunmatched
Salesforce.comunmatched
Training/Teachingunmatched
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