Calendar Management, Communication Skills, Customer Experience, Customer Support/Service, Detail Oriented, Organizational Skills, Presentation/Verbal Skills, Record Keeping, Retail, Sales Management, Systems Maintenance, Work From Home, Writing Skills
We are seeking a Remote Client Experience Specialist to support clients through scheduling, coordination, and service-related communication in a fast-paced remote environment. This remote position includes training and is open to candidates based in Jacksonville, FL (Eastern Time). The role is suited to individuals who are organized, reliable, and enjoy working directly with clients in a structured support capacity.
Responsibilities:
- Manage client communications and respond to support requests
- Coordinate schedules and handle appointment-related tasks
- Assist with service updates, follow-ups, and related client outreach
- Maintain accurate records and perform system updates
- Deliver a consistent and professional client experience
Qualifications and requirements:
- Strong verbal and written communication skills
- Effective organizational skills and comfort working in a structured, task-based environment
- Ability to remain responsive and detail-oriented
- Reliable internet connection and a quiet workspace suitable for remote work
- Previous experience in customer service, hospitality, retail, administrative work, or similar roles is a plus