Careerscape is recruiting on behalf of our client, a growing company with a customer-first culture, for a full-time Remote Client Support Specialist based in the Austin, Texas area. This is a great entry point into a career in client success and support, with real training, clear growth paths, and the flexibility of working from home.
The day-to-day is a steady mix of answering client questions, solving problems, and keeping people informed and happy. You will thrive in this role if you are patient, organized, a clear communicator, and genuinely enjoy helping others. Curious self-starters who learn quickly and work well in a remote team environment will do especially well.
Responsibilities
- Respond to client inquiries by phone, email, and chat in a timely and professional manner
- Troubleshoot client issues and resolve them on first contact whenever possible
- Escalate complex or unresolved issues to the appropriate internal teams with clear documentation
- Document all client interactions accurately in the CRM or ticketing system
- Follow up with clients to confirm issues are resolved and satisfaction is high
- Guide clients through product features, account setup, and standard processes
- Identify recurring client issues and share feedback with the team to improve service
- Maintain knowledge of products, services, and internal support procedures
- Meet or exceed response time, quality, and client satisfaction targets
- Contribute to help articles and internal knowledge base content
Requirements
- High school diploma or equivalent required; associate or bachelor's degree preferred
- 6 months or more of customer service, support, or related experience preferred
- Excellent written and verbal communication skills
- Strong problem-solving skills and attention to detail
- Comfortable learning new software and navigating CRM or ticketing tools
- Ability to manage time and multitask in a fast-paced remote environment
- Reliable high-speed internet and a quiet, dedicated home workspace
- Ability to work a set schedule in Central Time and reside in the United States
Benefits
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and paid holidays
- 100% remote work with flexibility
- Paid onboarding and ongoing training
- Home office equipment provided or stipend offered
- Clear career path into senior support and client success roles
- Employee wellness and assistance programs