Remote Customer Care Opportunities

Join Our Customer Care Team From Home!

Are you a compassionate person who thrives on connecting with others and resolving their issues with empathy? Do you enjoy helping people, solving problems, staying organized, and creating positive experiences? If so, we want to talk to you!

At 1-800-FLOWERS.COM, Inc., our Customer Care teams play an important role in helping customers celebrate, connect, and express themselves through our family of brands.

We are looking for customer-focused individuals interested in a variety of remote Customer Care opportunities. Depending on the position and business needs, you could be assisting customers directly, supporting corporate and VIP clients, processing orders, gathering important order information, responding to customer inquiries, or working behind the scenes to ensure every order is completed accurately and efficiently.

What You Could Be Doing

Opportunities within our Remote Customer Care teams may include:

• Assisting customers through inbound and outbound phone calls, email, and other communication channels.
• Listening to customer needs, answering questions, resolving concerns, and providing helpful solutions with empathy and professionalism.
• Supporting customers with order placement, order updates, account questions, and other service needs.
• Processing consumer, corporate, and business gifting orders accurately and efficiently.
• Gathering important information such as payment details, recipient addresses, gift messages, shipping dates, and other order requirements.
• Supporting corporate, VIP, and business customers with their gifting and order management needs.
• Entering orders, creating invoices, updating customer information, and maintaining accurate records in company systems.
• Following up with customers to obtain missing information and ensure orders are completed on time.
• Partnering with internal teams and leadership to resolve issues and provide a seamless customer experience.
• Managing multiple tasks and priorities while maintaining accuracy, quality, and productivity.
• Using technology and internal systems to document customer interactions, process orders, and manage customer requests.
• Identifying opportunities to recommend products or services that may better meet a customer's needs.
• Contributing to a collaborative remote team environment focused on helping customers and delivering exceptional service.