Manage large amounts of inbound and outbound calls in a timely manner Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Requirements
Minimum Qualifications
6 or more months of customer service experience
Professional demeanor, dependable, and able to maintain confidential information.
High School Diploma or General Educational Development (GED) certificate
Benefits
Paid Training
Health and Dental Insurance
Short- and Long-Term Disability
401K match
Numbers & Facts
Location
Houston, Texas (Remote)
Skills
Call Centersunmatched
Customer Support/Serviceunmatched
Dental Insuranceunmatched
Health Insuranceunmatched
High School Diplomaunmatched
Needs Assessmentunmatched
Record Keepingunmatched
Time Managementunmatched
Up-Sellingunmatched
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