Careerscape is recruiting on behalf of our client, a growing and customer-focused organization, for a full-time Remote Customer Service Representative based in the Austin, Texas area. This is a great entry point into a career in customer experience, with paid training, clear paths for advancement, and a supportive team that invests in your success.
The day-to-day is a steady mix of helping customers by phone, chat, and email, resolving questions, and leaving people feeling heard. You'll thrive here if you are patient, friendly, a quick learner, and comfortable working independently from home while staying connected to a collaborative team.
Responsibilities
- Respond to customer inquiries by phone, email, and live chat in a timely and professional manner
- Resolve customer issues, questions, and complaints on the first contact whenever possible
- Accurately document customer interactions and account updates in the CRM system
- Process orders, returns, billing adjustments, and service changes
- Escalate complex or unresolved issues to the appropriate team members
- Follow company policies, scripts, and quality standards while using good judgment
- Identify customer needs and recommend appropriate products or services
- Meet or exceed individual and team goals for response time, quality, and customer satisfaction
- Share customer feedback and trends with team leads to help improve processes
Requirements
- High school diploma or equivalent required
- Six months of customer service, retail, hospitality, or related experience preferred
- Excellent verbal and written communication skills
- Strong listening, empathy, and problem-solving abilities
- Comfortable using computers, web-based tools, and CRM software
- Ability to type accurately and multitask across multiple screens
- Reliable high-speed internet and a quiet, dedicated home workspace
- Ability to work a scheduled shift, including some flexibility for evenings or weekends as needed
Benefits
- Medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and paid holidays
- Paid training and onboarding
- Fully remote work from home
- Equipment provided or technology stipend
- Opportunities for career growth and promotion
- Employee assistance and wellness programs