Remote Customer Service Representative (Healthcare Marketplace) | Call Center CSR

Remote Customer Service Representative (Healthcare Marketplace) | Call Center CSR
Pay Rate:

• $18.00/hour – English
• $19.00/hour – Bilingual (English/Spanish)

 
Location: Remote, New Jersey Residents Only
Employment Type: Full-Time
 
Are you passionate about helping others and delivering exceptional customer service? We are seeking Customer Service Representatives to assist individuals and families with healthcare coverage through a state health insurance marketplace. This is an excellent opportunity for customer-focused professionals who enjoy making a positive impact while working from home.
 
Bilingual English/Spanish candidates are highly encouraged to apply!
 
What You'll Do
As a Customer Service Representative, you will provide support to consumers seeking healthcare coverage by:

• Answering inbound calls from consumers, applicants, and authorized representatives
• Assisting individuals and families with healthcare coverage applications
• Explaining eligibility determinations and enrollment options
• Processing life event changes, demographic updates, and disenrollment requests
• Responding to inbound and outbound customer inquiries across multiple communication channels
• Documenting all customer interactions accurately in company systems
• Referring or transferring callers to the appropriate resources when needed
• Assisting customers with requests for mailed or electronic materials
• Coordinating translation services for non-English speaking callers
• Escalating complex issues to appropriate support teams
• Participating in required meetings, training sessions, and ongoing education
• Maintaining confidentiality while delivering outstanding customer service

 
Qualifications
We're looking for candidates who have:

• High School Diploma, GED, or equivalent required
• Associate's degree or higher preferred
• Previous customer service or call center experience preferred
• Strong verbal and written communication skills
• Excellent problem-solving and active listening abilities
• Strong computer skills with the ability to navigate multiple applications
• Ability to accurately document customer interactions
• Professional, empathetic, and customer-focused approach
• Ability to work independently in a remote environment

 
Bilingual English/Spanish candidates are encouraged to apply.
 
Training
Paid training is provided.
 
Training Schedule

• Monday through Friday
• 8:00 AM – 4:30 PM Eastern
• Three-week training program
• Cameras must remain on throughout training and nesting

 
Attendance during training is mandatory. Candidates should not have pre-scheduled appointments during the training or nesting period. Missed time may result in separation from the program.
 
Work Schedule
Open Enrollment Season (November 1 – January 31)
 
Hours may include:

• Monday through Friday: 8:00 AM – 8:00 PM EST
• Saturdays: 8:00 AM – 5:00 PM EST
• Final two Sundays of Open Enrollment: 8:00 AM – 5:00 PM EST
• Final three days of Open Enrollment: Up to 10:00 PM EST
• Week following Open Enrollment: Monday through Friday, 8:00 AM – 8:00 PM EST

 
Outside Open Enrollment

• Monday through Friday
• 8:00 AM – 5:00 PM EST

 
Schedules will be assigned within business operating hours.
 
Remote Work Requirements
This is a remote, work-from-home position for New Jersey residents only.
 
To be successful, you'll need:

• A private, quiet workspace free from distractions
• A personal computer that meets Bring Your Own Device (BYOD) technical requirements
• A second monitor
• Reliable wired high-speed internet (cellular or mobile hotspot internet is not permitted)
• A smartphone capable of supporting the Microsoft Authenticator app

 
Why Join Us?

• Work from the comfort of your home
• Paid training provided
• Opportunity to help individuals and families access essential healthcare coverage
• Supportive team environment
• Bilingual pay differential
• Gain valuable experience supporting a statewide healthcare program

 
If you enjoy helping people, solving problems, and providing exceptional customer service, apply today to join our growing remote support team.
 
 Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.

We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.

MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.

We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com

Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment, including:

• Medical, dental, and vision coverage
• Life and disability insurance
• Additional voluntary benefits

Join MMC and enjoy the support of a team that values your well-being, both on and off the job!

MMC strives to ensure all job postings confirm details of the position, the rate of pay, and acknowledge that medical benefits are offered.

Get started on your career journey today! Apply to become a part of the MMC Team!

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.