Remote Guard Center Operator

Visentry
  • Englewood, New Jersey
  • Remote
    30+ days ago

    Job Description

    The RGC Operator is responsible for reviewing incoming video alarm notifications and responding according to the standard operating procedures

    Duties and Responsibilities

    Understanding that customer service and satisfaction are the primary goals of the organization

    Actively tracking, verifying and acting upon video alert signals received from customer locations

    Following the standard operating procedures

    Communicating with law enforcement, customers and other emergency personnel

    Manage medium to high volume of calls

     

    Numbers & Facts

    LocationEnglewood, New Jersey (
    Remote
    )

    Skills

    • Call Volumeunmatched
    • Customer Support/Serviceunmatched
    • Law Enforcementunmatched
    • Standard Operating Procedures (SOP)unmatched

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