Remote Healthcare Member Services Representative / Case Management Coordinator

Job ID: 22583-1
Company: Sigma Systems Inc.
Location: Remote – United States
Duration: 7-Month Contract-to-Hire
Work Arrangement: 100% Remote
Eligibility: U.S. Citizens Only

Job Summary

Sigma Systems Inc. is seeking a detail-oriented and customer-focused Remote Case Management Coordinator / Member Associate to support clinical staff, case managers, and nurses for a healthcare organization.

This is a remote healthcare customer service and call center opportunity involving approximately 30–40 inbound calls per day from members seeking assistance with home healthcare services and healthcare benefits.

The successful candidate will serve as a liaison between members, healthcare providers, nurses, and case management teams while providing administrative and coordination support. Candidates with experience in healthcare customer service, medical offices, patient services, or call center operations are encouraged to apply.

Important Eligibility Requirement: Due to the governmental nature of this position, only U.S. Citizens are eligible to apply.

Key Responsibilities

• Handle approximately 30–40 inbound calls daily from members regarding home healthcare services and healthcare benefits.

• Serve as a point of contact between members, healthcare providers, case managers, and clinical staff.

• Provide administrative and operational support to case managers and disease management teams.

• Track and maintain important information related to member cases.

• Communicate with healthcare providers to coordinate necessary services for members.

• Assist nurses and case managers with workload management and follow-up activities.

• Support case documentation and maintain accurate member records.

• Coordinate with internal healthcare teams to facilitate effective case and disease management.

• Ensure professional, timely, and customer-focused communication with members.

Required Qualifications

• Minimum of 2 years of experience in a call center, doctor's office, healthcare customer service, or related customer service position.

• Excellent verbal and written communication skills.

• Strong customer service skills and professional telephone etiquette.

• Comfortable handling a high volume of inbound calls.

• Strong computer skills and ability to perform computer-based work throughout the day.

• Proficiency in Microsoft Office, including Outlook, Excel, and Word.

• Excellent organizational skills and attention to detail.

• Ability to multitask and work effectively in a team environment.

• Professional, polite, and customer-focused attitude.

• Must be a U.S. Citizen.

Preferred Qualifications

• Previous healthcare or medical office experience.

• Familiarity with medical terminology.

• Experience with healthcare benefits and home healthcare services.

• Previous experience in member services, patient support, or case management coordination.

• Experience working with nurses, case managers, or other clinical professionals.

Key Skills & SEO Keywords

Remote Case Management Coordinator, Member Associate, Healthcare Customer Service Representative, Remote Member Services Representative, Healthcare Call Center Representative, Patient Services Representative, Medical Office Assistant, Case Management Assistant, Care Coordinator, Healthcare Benefits, Home Healthcare, Inbound Call Center, Clinical Support, Medical Terminology, Patient Coordination, Microsoft Office, Outlook, Excel, Word.

Why Join This Opportunity?

• 100% remote work opportunity.

• 7-month contract-to-hire assignment.

• Opportunity to support healthcare professionals and clinical teams.

• Gain experience in healthcare operations and case management.

• Potential for long-term employment.