Remote IT Specialist

Organization: Amend Treatment
Work arrangement: Remote
Compensation: $25–$30 per hour

About Amend Treatment

Amend Treatment is a residential mental health treatment organization based in Malibu, California. We provide personalized, evidence-based care for adults experiencing mental health and co-occurring challenges, with a focus on individualized treatment, therapy, and long-term recovery in a supportive residential environment.

Position Overview

Amend Treatment is seeking a dependable, service-oriented Remote IT Specialist to support the organization’s technology needs. In this role, you will help staff resolve technical, maintain reliable access to systems and equipment, and contribute to secure, smooth day-to-day operations. The ideal candidate communicates clearly, handles sensitive information responsibly, and can manage support requests effectively in a remote environment.

Key Responsibilities

• Provide remote technical support to staff, diagnosing and resolving issues involving computers, software, accounts, connectivity, and related technology.
• Respond to support requests, document issues and resolutions, and follow up to ensure problems are addressed.
• Assist with user account setup, access changes, password resets, and basic permissions management.
• Support the setup, configuration, maintenance, and troubleshooting of workstations and commonly used applications.
• Help maintain reliable network, internet, video conferencing, and collaboration tools for remote and on-site staff.
• Escalate complex incidents to appropriate providers or technical specialists, sharing clear notes and relevant troubleshooting steps.
• Follow organizational procedures for information security, privacy, device use, and access to systems containing sensitive information.
• Keep support documentation, asset records, and basic technical procedures accurate and up to date.
• Identify recurring technical issues and recommend practical improvements to systems, workflows, or user guidance.
• Provide patient, respectful assistance to colleagues with varying levels of technical experience.

Essential Qualifications

• Relevant IT training, education, or equivalent practical experience.
• Working knowledge of computer hardware, operating systems, common business software, user accounts, and basic network troubleshooting.
• Strong troubleshooting, organization, and problem-solving skills, with the ability to prioritize and manage support requests.
• Clear written and verbal communication skills and a professional, service-focused approach.
• Ability to work independently in a remote setting while collaborating effectively with staff and external technical providers.
• Sound judgment and discretion when handling confidential or sensitive information.

Desired Experience

• Up to two years of experience in IT support, help desk, technical support, or a related role.
• Experience supporting users remotely and documenting requests in a ticketing system or similar tracking process.
• Familiarity with cloud-based productivity and collaboration tools, endpoint setup, account administration, and basic cybersecurity practices.
• Experience supporting a healthcare, behavioral health, or other privacy-sensitive organization is an advantage.

Salary and Benefits

The expected compensation range is $25–$30 per hour. Benefits and other employment details were not provided and will be discussed during the hiring process.