Careerscape is recruiting on behalf of our client, a growing technology-forward organization, for a Remote IT Support Specialist based in the Austin, Texas area. This is an excellent entry point into the IT field, offering hands-on exposure to modern tools, real user problems, and a clear path toward systems administration, security, or cloud roles.
The day-to-day is a steady mix of answering support tickets, walking colleagues through fixes over chat or video, and setting up devices and accounts. You'll thrive here if you are patient, curious, and enjoy explaining technical topics in plain language. Self-starters who stay organized while working independently from home will do especially well.
Responsibilities
Respond to help desk tickets, chat, and phone requests from employees in a timely, friendly manner
Diagnose and resolve hardware, software, network, and connectivity issues remotely
Set up, configure, and ship laptops and peripherals for new hires
Create and manage user accounts, permissions, and password resets in Microsoft 365 and Active Directory
Install, update, and troubleshoot applications and operating systems on Windows and macOS
Support VPN, multi-factor authentication, and secure remote access for distributed staff
Document issues, solutions, and procedures in the ticketing system and knowledge base
Escalate complex problems to senior engineers with clear notes and context
Help maintain an accurate inventory of company devices and licenses
Follow security best practices and flag potential phishing or policy concerns
Requirements
High school diploma or equivalent; associate or bachelor's degree in IT or a related field preferred
6 months or more of help desk, IT internship, or technical support experience, including academic or personal projects
Working knowledge of Windows and macOS troubleshooting
Familiarity with Microsoft 365, Google Workspace, or similar cloud tools
Basic understanding of networking concepts such as DNS, DHCP, Wi-Fi, and VPN
Strong written and verbal communication skills
Ability to manage multiple tickets and prioritize in a fast-paced environment
Reliable high-speed internet and a quiet home workspace
CompTIA A+ or similar certification a plus
Benefits
Medical, dental, and vision insurance
401(k) with company match
Generous paid time off and paid holidays
Fully remote work with flexible scheduling options
Home office equipment provided or stipend offered
Monthly internet and phone reimbursement
Paid certification and training opportunities
Clear career growth path within IT
Virtual team events and a supportive, collaborative culture