Remote Onboarding Specialist

Careerscape is recruiting on behalf of our client for a Remote Onboarding Specialist to join a growing New York-based team. This is a great entry point into a people-focused career, where you will shape the first impression new hires and customers have of the organization and help them get set up for success from day one.

The day-to-day is a mix of coordinating timelines, guiding new users or employees through setup steps, and keeping records accurate and up to date. You will thrive in this role if you are organized, personable, comfortable working independently from home, and enjoy turning a complicated process into a smooth, welcoming experience.

Responsibilities

• Coordinate the end-to-end onboarding process for new hires or new accounts from offer or signing through the first 90 days
• Schedule and lead welcome calls, orientation sessions, and virtual check-ins
• Prepare, send, and track onboarding paperwork, agreements, and required documentation
• Enter and maintain accurate records in HR or CRM systems
• Serve as the main point of contact for questions during the onboarding period
• Partner with HR, IT, and hiring managers to ensure equipment, system access, and training are ready on time
• Identify onboarding delays or roadblocks and escalate or resolve them promptly
• Gather feedback from new participants and suggest improvements to the onboarding experience
• Maintain onboarding checklists, templates, and knowledge base materials
• Support compliance with company policies and applicable employment regulations

Requirements

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred
• 1 year of experience in administration, customer service, HR support, or a related role preferred
• Strong written and verbal communication skills
• Excellent organizational skills and attention to detail
• Comfortable with Microsoft Office or Google Workspace
• Ability to manage multiple tasks and deadlines in a remote environment
• Familiarity with HRIS, CRM, or ticketing tools is a plus
• Comfortable with video conferencing tools such as Zoom or Microsoft Teams
• Reliable high-speed internet and a quiet home workspace

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Generous paid time off and paid holidays
• Fully remote work with a flexible home-office setup
• Home office or technology stipend
• Paid training and professional development opportunities
• Clear path for career growth
• Employee assistance and wellness programs