Remote Order Processing Specialist

Careerscape is recruiting on behalf of our client for an entry-level, fully remote Order Processing Specialist to join their growing operations team. This is a great opportunity for someone early in their career to build a strong foundation in order management, logistics coordination, and customer-focused problem solving within a supportive, fast-paced environment.

Day to day, you will spend your time reviewing incoming orders, verifying details, and keeping information moving smoothly between customers, warehouse teams, and internal systems. People who thrive in this role are detail-oriented, comfortable juggling multiple orders at once, and enjoy the satisfaction of seeing a process through from start to finish without constant hand-holding.

Responsibilities

• Review and process incoming customer orders accurately and on time
• Verify order details including pricing, quantities, and shipping information
• Enter and update order data in the company's order management system
• Communicate with customers to confirm order status and resolve discrepancies
• Coordinate with warehouse and shipping teams to ensure timely fulfillment
• Track order shipments and proactively flag potential delays
• Process returns, exchanges, and order cancellations according to policy
• Maintain organized records of orders, invoices, and correspondence
• Assist with month-end order reporting and reconciliation
• Identify and escalate recurring order issues to management

Requirements

• High school diploma or equivalent required, associate degree preferred
• Prior experience in data entry, customer service, or order fulfillment is a plus
• Strong attention to detail and accuracy when handling numbers and data
• Comfortable working with order management or ERP software, or willing to learn quickly
• Solid written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced remote environment
• Basic proficiency with Microsoft Excel and Office tools
• Reliable home internet connection and a dedicated remote workspace
• Self-motivated with strong time management skills

Benefits

• Medical, dental, and vision insurance
• 401k retirement plan with company match
• Paid time off and paid holidays
• Fully remote role with flexible scheduling
• Home office equipment stipend
• Opportunities for growth into senior operations roles
• Employee assistance program
• Paid training and onboarding
• Collaborative, supportive team culture
• Casual, inclusive work environment