OverviewRemote Patient Services Representative (PSR). American Health Connection (AHC) is hiring Remote Patient Services Representatives (PSR). These are regular, full-time employees with virtual training, company benefits, and are 100% remote. No contracts. This is a remote role, but you'll still be an active, visible part of the team. You may be on camera during your work shift.Each PSR is assigned to a virtual medical call center team that provides patients with full-service, central scheduling and communications services. Each team receives customized training to support medical health system clients such as hospitals, medical centers, multiple clinics, or a combination of all three.ResponsibilitiesHandle 75+ calls back-to-back per shift in a high-volume medical scheduling environment.Provide central scheduling and communication services to patients.Work with medical health system clients (hospitals, medical centers, multiple clinics).Participate in customized, team-specific training to support clients.QualificationsMust have at least 2 years of high-volume medical scheduling experience in a call center environment.Must have Electronic Medical Record (EMR/EHR) experience.Exceptional written (clear, concise, correct spelling) and verbal communication skills, including proper phone etiquette.Must have a sense of urgency in assisting patients.Private, noise-free, HIPAA-compliant space at home.High school diploma or equivalent.Bilingual Spanish or Tagalog preferred but not required.Full-time day shifts available; Monday–Friday with one required weekend per month.Hourly rate starts at $17.00.Computer requirements: must meet these after signing offer letter and before start date; do not purchase equipment until you receive a written offer letter. Desktop is required. Laptops and Chromebooks are not acceptable due to security concerns. Computer type: Mini, Full Tower, All-in-One. Operating System: Windows 11; Mac Big Sur or newer. A webcam is required.We are hiring candidates in the continental United States. Not hiring candidates in the following states: California, Alaska, Colorado, Connecticut, Hawaii, Illinois, Maine, Michigan, Maryland, Massachusetts, Minnesota, Montana, New Hampshire, New Mexico, Nebraska, North Dakota, Oregon, Rhode Island, South Dakota, Vermont, Washington, Washington DC, Wisconsin.For more information, please see the posting on azjobconnection.gov: offer medical, dental, vision, life insurance, 401(k) plan with company match, and much more.#J-18808-Ljbffr