Remote Workforce Planning & Analytics Analyst II

Ampcus

Annapolis, MD
3 days ago
Remote

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Skills

Analysis Skillsunmatched
Business Analysisunmatched
Call Center Managementunmatched
Data Analysisunmatched
Microsoft Excelunmatched
Operational Auditunmatched
Operational Strategyunmatched
Operations Managementunmatched
Workforce Managementunmatched
Workforce Planningunmatched

Description

Ampcus, Inc is seeking an Operations - Analyst, Workforce Mgmt II to join their team in a remote capacity. This role involves performing analysis of historical business data and developing staffing capacity based on future workload trends.The ideal candidate will have a minimum of 5 years of experience in Workforce Management within a contact center, strong analytical skills, and advanced proficiency in Microsoft Excel. The position also entails supporting workforce planning initiatives and ensuring operational efficiency.#J-18808-Ljbffr