Renewals Specialist

Building an AI-first organisation is central to Clinisys' purpose and the impact we deliver. As a global provider of intelligent diagnostic informatics solutions, we build AI-enabled, cloud-based platforms to enhance diagnostic workflows across healthcare, life sciences, and public health. By applying intelligent technology thoughtfully and responsibly, we help laboratories and testing environments operate more effectively, generate meaningful insights at scale, and ultimately support healthier and safer communities. Operating across more than 30 countries, Clinisys expects all colleagues - regardless of role or function - to work confidently with AI-enabled tools, apply digital and analytical thinking, and continuously adapt as technologies evolve, must drive an AI first sense of purpose and urgency.

Position Summary

The Clinisys Renewals Team oversees all aspects of global quoting and billing for Maintenance and Support services. We work with customers both internal and external to ensure a high level of customer service, license compliance, resolve escalations, and ensure timely and accurate initial year and renewal billing and quoting.

The Renewals Specialist performs a variety of accounting and billing functions such as renewal invoicing, renewal quote processing, billing maintenance on new products per project terms, and working with internal and external customers on questions or concerns related to maintenance and support invoices, credit requests, and payments.

Essential Functions

• Assist with the renewal process for customer maintenance and support contracts.
• Monthly issue maintenance renewal invoices, considering all Software Maintenance Contracts and client purchases.
• Generate quotes for clients with upcoming maintenance renewals.
• Maintain system accuracy by updating billing information for new and removed maintenance products.
• Evaluate client concerns, process credit requests in line with company policy, and escalate complex issues as necessary.
• Proactively contact customers before and during the renewal process to facilitate purchase order procurement.
• Provide essential information to clients regarding maintenance contracts to close deals.
• Collaborate with clients and internal departments to resolve issues and escalations related to client maintenance and support agreements, escalating complex issues as necessary.
• Ensure the timely and accurate delivery of maintenance contract renewal information to clients, maintaining a high degree of professionalism and precision.
• Keep client asset records, license levels, and support contract data accurate and current using company systems.
• Adhere to company policies and procedures regarding client license asset management and compliance.
• Perform any additional duties and responsibilities as assigned.

Skills Needed to be Successful

• High level of attention to detail
• Strong organizational skills
• Excellent written and verbal communication skills
• Solid knowledge of billing practices
• Ability to read and interpret commercial contracts to ensure invoicing accuracy
• Flexible team player with emphasis on customer service
• Established ability to interact effectively with all levels and departments within the company and with clients
• Excellent critical thinking skills

Required Experience & Education

• Bachelor's degree in business administration or related discipline
• 2+ years of experience in a commercial billing or Accounts Receivable role
• Requirement to travel to office for first day of employment. Location may be Tucson, AZ, Raleigh, NC or Carmel, IN

Preferred Experience & Education

• Experience in the Software as a Service business.
• Healthcare, or related, Industry experience.

Benefits

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Clinisys. From health and wellness benefits, 401 (k) Savings Plan, stock incentive programs, paid time off, parental leave, and tuition assistance, we've got you covered with our total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

The starting pay range for a candidate selected for this position is generally within the annual salary range of $51,200 to $64,200. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range.

Physical Requirements:

• -Work is performed in a normal office environment with minimal exposure to health or safety hazards
• -Travel may be required
• -Moderate lifting/carrying 15-44 pounds, use of fingers, walking/standing 2-6 hour

Clinisys' Commitment to Equal Opportunity

Clinisys is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law