Rental Gear Coordinator

Rental Program Coordinator

Did you know you can make a positive impact on firefighter health and safety from right here in Dayton, Ohio?

Gear Wash is the largest fully verified Independent Service Provider (ISP) of PPE care and maintenance in the world. As a subsidiary of Fire-Dex, we specialize in advanced cleaning, inspection, repair, alteration, and equipment customizations for first responders. During a firefighter's line of work when their uniform gets dirty or needs repaired it gets given to us take care of! What a purposeful line of work to be in!

We're seeking a self-motivated Rental Program Coordinator who will provide production intake and output while using a balance of physical ability, troubleshooting and detail-oriented skills and computer experience. Main responsibilities will be providing both warehouse and quality support through receiving and logging orders, processing, inspecting and testing orders and packaging garment orders for shipping various personal protective equipment (PPE) for firefighters.

Additional responsibilities include:

• Accurately enter garment data in internal tracking system
• Provide customer service through phone and email communications
• Process new rental gear requests and returned rentals
• Follow up on pending and open rental orders
• Assist with inventory management
• Conduct weekly reporting
• Complete work according to company quality standards while achieving company efficiency standards
• Provide support as directed to repair department
• May assist with creating invoices
• Develop strong working knowledge and understanding through referencing and following company procedures, such as laundry and garment inspection and testing, general operations, and cleaning and preparation work procedures
• Performs other duties as assigned

Qualifications:

• High school diploma, GED or equivalent
• Previous experience in a warehouse or receiving department, handling warranties, repairs or refurbishments, and logistics is very helpful
• Proficient computer skills and ability to learn new software
• Must be familiar with current software such as Microsoft Word, Excel and Outlook
• Ability to occasionally lift and/or move up to 50 pounds due to the nature of handling shipments and garments
• Significant troubleshooting and problem-solving skills; has a solution focused mindset
• Demonstrate adaptability to learn new skills
• Possess a high attention to detail and accuracy
• Basic math skills
• Self-motivated with desire to work hard to meet goals
• Ability to read and execute instructions and procedures with varying details and carefully work to follow safety standards
• Ability to work positively in teams as well as possess self-accountability
• Efficient with prioritizing and multi-tasking, including being productive while handling re-directions and interruptions based upon organizational needs
• Possess a strong sense of urgency, follow-through and diligence, including meeting deadlines
• Open and effective communicator with co-workers, supervisors, and customers
• Ability to remain organized with and keep track of multiple sources of information and data

Benefits Include:

• Competitive hourly pay
• Weekly direct deposit pay
• Steady full-time hours and a set and consistent schedule
• Attendance incentives
• Profit sharing bonuses based upon company success
• Health, dental, and vision insurance after 60 days
• Paid time off starting after 90 days
• Paid parental leave
• Life insurance, 401(k) with matching, EAP for entire family, discount programs and other perks
• Feel good about your work and industry because it's impactful

More About Us:

• Mission: To serve those who serve
• Our values include fun, integrity, respect, and excellence = FIRE!
• 40+ years in business

Learn more about our culture and team! Find purposeful work cleaning and repairing firefighter PPE: https://youtu.be/ahI3yYQeCX4

EOE / E-Verify

Gear Wash is an equal opportunity employer to all, regardless of age (40 and over), ancestry, color, disability (physical and mental, including HIV and AIDS), genetic information, gender identity and expression, marital status, medical condition, military or veteran status, national origin, race (includes traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (includes religious dress and grooming practices), sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, or any other basis protected by law. We are committed to a diverse and inclusive workforce and actively seek to ensure that our hiring and employment practices reflect this commitment.